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Senior Customer Success Lead
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Job Description
- Req#: 981926
Employer Industry: EdTech and Mental Health Support
Why consider this job opportunity:
- Opportunity for career advancement and growth within a dynamic startup environment
- Engage in meaningful work that directly impacts student well-being and mental health
- Collaborate with a passionate team dedicated to improving mental health support in educational settings
- Develop and refine processes that contribute to the scalability of customer success initiatives
- Work in a fast-paced, innovative environment with the chance to tackle complex challenges
What to Expect (Job Responsibilities):
- Oversee the complete onboarding journey for school and district partners, ensuring a smooth operational lifecycle
- Manage logistics for onboarding, including rostering setup, training scheduling, and coordination with internal teams
- Build and maintain strong relationships with key stakeholders, conducting regular account reviews and check-ins
- Lead training sessions for school staff, facilitating the integration of Clayful into their workflows
- Analyze platform usage and engagement data to inform renewal and expansion strategies
What is Required (Qualifications):
- Strong experience in Customer Success, Account Management, or related roles, preferably within education/EdTech or mental health
- Proven track record managing a portfolio of customers or accounts through onboarding, adoption, renewals, and expansion
- Highly organized with strong project management and prioritization skills to handle multiple partners/projects simultaneously
- Excellent communication and relationship-building skills for engaging diverse stakeholders
- Strong analytical skills to work with quantitative and qualitative data and derive actionable insights
How to Stand Out (Preferred Qualifications):
- Experience working cross-functionally with teams such as Product, Coaching, Marketing, and Technical Support
- A passion for student well-being, mental health, and equitable access within educational communities
- Proactive problem-solving skills with a focus on anticipating partner needs and proposing solutions
#EdTech #CustomerSuccess #MentalHealthSupport #CareerGrowth #Innovation #StudentWellBeing
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