Remote Jobs
Senior Help Desk Technician
What's your preference?
Job Description
- Req#: JR106475
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $35.00/hr
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on healthcare delivery and patient outcomes
- Participate in After-Hours On-Call Rotation to enhance technical skills
What to Expect (Job Responsibilities):
- Diagnose and resolve advanced technical issues across multiple platforms and environments, including computers, servers, peripherals, and network components
- Act as a technical lead for escalated support cases, ensuring timely resolution and root cause analysis
- Collaborate with Tier 1 technicians to provide guidance, mentoring, and knowledge sharing
- Document solutions and contribute to the knowledge base to improve team efficiency and reduce repeat incidents
- Coordinate with other Technology teams to resolve cross-functional issues
What is Required (Qualifications):
- Associate's Degree in Information Technology and a minimum of 5 years of experience in technical support, help desk operations, IT service management, or equivalent combination of education and experience
- Familiarity with incident tracking systems and ticketing platforms (e.g., Freshservice, ADO, or Jira)
- Proven ability to troubleshoot hardware, software, and network issues in a corporate or enterprise environment
- Strong organizational skills with the ability to manage multiple high-priority tasks under pressure while maintaining service level agreements and response times
- Exceptional communication skills, both verbal and written, for clear documentation and user guidance
How to Stand Out (Preferred Qualifications):
- Background in ITIL practices, especially incident management
- Industry experience supporting a healthcare environment
- Experience training or mentoring junior IT staff
- Experience working in a customer-facing role, providing technical assistance and resolving user issues
- Self-driven to explore new technologies, tools, and methodologies that enhance support capabilities
#HealthcareServices #TechnicalSupport #ITJobs #CareerOpportunity #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.