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Senior Manager, Customer Success
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Job Description
- Req#: Oiv2nRsCiuL2
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $140,000 per year
- Opportunity for career advancement and growth within the organization
- Flexible, remote-friendly work environment
- Employee-driven programs for personal and professional development
- Chance to be part of a mission-driven company transforming healthcare
- Great benefits including flexible time off
What to Expect (Job Responsibilities):
- Manage, mentor, and coach Customer Success Managers to foster a high-performance culture
- Develop and execute customer success plans aligning Arcadia's solutions with customer business objectives
- Lead quarterly business reviews to assess customer performance and define strategic initiatives
- Collaborate with Product, Engineering, and Implementation teams to relay customer feedback and drive enhancements
- Oversee contract renewals and implement proactive engagement and retention strategies
What is Required (Qualifications):
- 5+ years of experience in Customer Success, Account Management, or Consulting within healthcare technology
- 2+ years of experience managing and mentoring customer success or account management teams
- Bachelor's degree in IT or related technical field or equivalent professional work experience
- Strong understanding of value-based care, population health, and healthcare data analytics
- Exceptional communication skills, including the ability to present technical concepts clearly to diverse audiences
How to Stand Out (Preferred Qualifications):
- Experience using technologies such as SQL Server, JIRA, and others to resolve complex data issues
- Knowledge of HIPAA and experience with EHR or Claims data
- Proven ability to lead successful client meetings with a range of stakeholders
- Familiarity with programming languages and their application in healthcare technology
- Multiple years in IT support and relevant experience in value-based care/population health management
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #HealthTechLeadership
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