• Job Description

  Req#: R-0000061929

  Come Work with Us!
  
  At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
  
  Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

  Job Title

  Senior PCS TA Agent

  Job Description

  What is the opportunity?

  As Senior Administrator within the Private Capital Services Shareholder Services team, you will be in charge of processing transactions supported by accurate and complete documentation. These transactions are processed within the deadline agreed in the Operating Memorandum.

  You will also have to ensure that all duties (including Legal duties) are applied and respected, and that our services are aligned with group decisions and global operating models

  What will you do?

  • Prepare investor statement, call notices and distribution notices, perform/review cash reconciliations for incoming and outgoing funds, prepare/review client and investor reporting e.g. audit requests, bespoke reporting, regulatory reporting
  • Organize workload within the team to ensure all tasks are completed in a timely manner and support the manager to ensure the team runs efficiently (this encompasses the training of new team members, the support of the development of junior team members and the review of the work of colleagues and junior staff members)
  • Highlight any risk areas within the team and prepare procedures to mitigate risk and ensure all tasks are completed timely and accurately. Work on ad hoc projects
  • Ensure proper communication with clients, within the business line and with other internal departments and ensure proper resolution of issues including those with internal departments.
  • Ensure client retention through proper service delivery and active support of client reviews
  • Ensure an efficient operational service to clients with proper following of processes
  • Develop dedicated expertise in various matters (capital calls, secondary market, partly paid and fully paid, etc…)
  • Ability to analyze supporting documentation provided by clients (shared with our Legal department) with regards to subscription agreements or any legal documentation written by Lawyers in order to ensure an accurate and complete file

  What do you need to succeed?

  Must-have

  • University or post-Graduate degree with experience in operations commercial company firms
  • Knowledge of business strategy and priorities as well as processes and quality execution experience.
  • Fluent in English and French. German would be considered an asset.
  • Very good communication skills especially towards client.
  • Good organizational skills

  Nice-to-have

  • Ability to communicate with various providers (internally and externally).
  • Ability to represent RBC internally and externally

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to building close relationships with clients

  In accordance with the law of 23 July 2016, all successful candidates will be requested to provide a recent criminal record (bulletin no. 3) of their place of work and country of residence.

  Job Summary

  Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

  Address:

  Esch-sur-Alzette, Luxembourg

  City:

  LUX-DISTRICT_DE_LUXEMBOURG-ESCH-SUR-ALZETTE

  Country:

  Luxembourg

  Work hours/week:

  40

  Employment Type:

  Full time

  Platform:

  Wealth Management

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2023-06-15

  Application Deadline:

  2023-12-31

  Inclusion and Equal Opportunity Employment

  At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
  
  We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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  Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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