• Job Description

  Req#: R12052

  The Senior Planview Engineer – Business Systems is a senior member of the team responsible for the ongoing development and support of the Planview software suite. Working with an existing team, the Senior Planview engineer is expected to provide consultative advice, guidance and hands on experience with the configuration, integration, development and supportability of the system. The Senior Planview Engineer should possess a strategic mindset and be able to see the bigger picture, while also be able to provide guidance on detailed system configuration and maintenance components.

  What we offer:

  • Competitive compensation

  • Attractive benefits (security, flexibility, support and well-being)

  • Engaging employee programs

  • Great office location and facilities in Basavanagudi, Bangalore.

  What you'll be doing:

  • Provide consultation on complex projects as the senior Planview SME with in depth knowledge of the platform capability coupled with best practice configuration experience

  • Stakeholder management experience and communication with C-Level and below

  • Promote Best Practice development, enhancements and administration of Planview aligned to Corporate Strategy, including but not limited to;

    • Enterprise product integrations

    • Best Practice deployment strategies

    • Strategy collaboration, definition and implementation

    • Financial, timesheet and WBS implementation

    • Ongoing support and supportability aligned to Best Practice

  • Ensure positive customer satisfaction through every engagement of the team. Where performance is less than satisfactory, develop and implement appropriate improvement plans.

  • Be an active participant in Scrum calls as required

  • Interface with Senior Business leaders to gather, review, prioritize and deliver product enhancements, ensuring regular C level and below communication as required

  • Support the ongoing development of Planview knowledge management and transfer, including the creation, enhancement and retirement of knowledge articles and documentation

  • Ensure the maximum utilization of the Planview technology platforms to deliver Customer Satisfaction, increase process maturity and cost optimization

  • Develop and deliver training as required to the immediate team and wider business units

  • Act as a point of escalation for the immediate team and other Business Units/Management as required.

  • Develop and maintain department Standard Operating Procedures, Standard Work Instructions and training materials to promote excellence. This includes the governance detailed in company processes and documentation. Where possible, these should align to industry Best Practice

  • Ensure the development of Planview takes into account a holistic view of business lines by supporting initiatives in other departments as required

  • Build departmental strategies aligned to support corporate goals and position tactical plans to ensure delivery excellence.

  • Develop, Maintain & Report Key Performance Indicators within department and with technology and service partners to ensure Quality, Productivity and cost optimization goals are met.

  What we're looking for:

  • Bachelor Degree

  • Planview Certified

  • ITIL Certified (preferably to V3 Expert or V4 Managing Professional)

  • Project Management certified desirable

  • Relevant previous experience will be considered

  • Greater than 5 years’ experience in a similar role

  • Experience with enterprise grade platforms such as Oracle, ServiceNow, Workday

  • Ability to maintain and be a part of an on-call rota system to support escalations

  • Knowledge of pharmaceutical regulations and requirements preferred

  • Attention to detail and excellent organizational skills

  At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.

  Courageously Curious
  
  Our appetite to blend the best of domain expertise, technology and human understanding knows no bounds. We’re relentless in pursuing the information, insights and inspiration that means we can continuously improve clinical trial site support services and technology solutions.
  
  Behaviors:
  
  · We learn; embracing change, questioning how we work, finding a better way. And if it doesn't go to plan, we don't blame each other; instead, we own it and grow together
  · We partner' with each other, with customers, patients and sites, working with them to understand their goals and then deliver the best solutions, Deliver Exceptional
  
  We step forward because responsibility powers us; we don’t leave others to do what we can do ourselves. We take charge of events, delivering exceptional work for our customers, patients and each other.
  
  Behaviors:
  
  · We prioritize; focusing on what matters, never compromising on quality.
  · We commit; delivering what we say we will, working with energy and intent, sharing what we learn with each other., People first, always
  
  We think of others before we think of ourselves. We have a deep understanding of our customers, and deep empathy for patients—and each other. We’re united by our purpose—it’s why we go above and beyond to support each other, emphatically.
  
  
  Behaviors:
  
  · We do the right thing; for our customers, patients, sites and each other. And We're passionate about it.
  · We lift each other up; respectful of different views, we listen are inclusive, and support each other to succeed.

• About the company

  Clario generates the richest clinical evidence by fusing our deep scientific expertise and global scale into the broadest endpoint technology platform.

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