• Job Description

  Req#: A5614-26-0001?language=en&page=49&sort=publicationDateDesc

  Job summary

  Beaumont Lodge Medical Practice is looking for a highly motivated individual to join our Surgery in this part time role.

  Responsible for the effective supervision and coordination of the GP practice reception team during mainly afternoon sessions. The post holder will ensure the smooth running of front-of-house and telephone services, supporting safe patient access, high-quality customer service, and adherence to GP practice policies and NHS standards.

  Please note the working pattern is mainly 1pm - 6.30pm between Monday to Friday.

  Main duties of the job

  • Provide supervision to reception staff during afternoon clinic
  • Oversee appointment booking, cancellations, and triage support in line with practice access protocols
  • Ensure accurate and timely use of clinical systems (e.g. SystmOne, AccurRx, Surgery Connect.
  • Handle patient concerns or complaints arising during the shift, escalating when necessary
  • Monitor demand, capacity, and workflow during afternoon periods and report pressures.

  About us

  We are a practice of almost 7000 patients across two sites. We have two GP partners and host registrar doctors. We have a full nursing team, admin team and full complement of additional roles such as Clinical Pharmacist, Mental Health practitioner and First contact Physiotherapist.

  Details

  Date posted

  27 March 2026

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5614-26-0001

  Job locations

  Beaumont Lodge Medical Practice

  244 Astill Lodge Road

  Leicester

  LE4 1EF

  
  

  Job description

  Job responsibilities

  Job Purpose

  Responsible for the effective supervision and coordination of the GP practice reception during mainly afternoon sessions. The post holder will lead by example and support the team by actively dealing with patients when needed.

  You will ensure the smooth running of front-of-house and telephone services, supporting safe patient access, high-quality customer service, and adherence to GP practice policies and NHS standards.

  Job description

  Job responsibilities

  Job Purpose

  Responsible for the effective supervision and coordination of the GP practice reception during mainly afternoon sessions. The post holder will lead by example and support the team by actively dealing with patients when needed.

  You will ensure the smooth running of front-of-house and telephone services, supporting safe patient access, high-quality customer service, and adherence to GP practice policies and NHS standards.

  Person Specification

  Qualifications

  Essential

  • Essential -
  • Must be able to demonstrate at interview, good telephone manner and empathetic way of dealing with the patients.
  • Good computer skills
  • Exceptional timekeeping skills
  • Flexibility

  Desirable

  • Experience in general practice or the wider NHS is desirable but not essential as we give full training for this role. Our surgery uses systmone software.

  Experience

  Essential

  • Experience of dealing with the general public in challenging situations is essential.
  • Experience of telephone and face to face contact is necessary.
  • Excellent computer skills are required, and experience of Office 365 is advantageous.

  Desirable

  • Experience of working in the NHS or primary care is desirable but not essential.

  Person Specification

  Qualifications

  Essential

  • Essential -
  • Must be able to demonstrate at interview, good telephone manner and empathetic way of dealing with the patients.
  • Good computer skills
  • Exceptional timekeeping skills
  • Flexibility

  Desirable

  • Experience in general practice or the wider NHS is desirable but not essential as we give full training for this role. Our surgery uses systmone software.

  Experience

  Essential

  • Experience of dealing with the general public in challenging situations is essential.
  • Experience of telephone and face to face contact is necessary.
  • Excellent computer skills are required, and experience of Office 365 is advantageous.

  Desirable

  • Experience of working in the NHS or primary care is desirable but not essential.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Beaumont Lodge Medical Practice

  Address

  Beaumont Lodge Medical Practice

  244 Astill Lodge Road

  Leicester

  LE4 1EF

  
  

  Employer's website

  https://www.beaumontlodgemedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Beaumont Lodge Medical Practice

  Address

  Beaumont Lodge Medical Practice

  244 Astill Lodge Road

  Leicester

  LE4 1EF

  
  

  Employer's website

  https://www.beaumontlodgemedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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