• Job Description

  Req#: R23871

  Job Description

  RealTime Services

  At Zendesk, we truly believe that to build great products you have to have great people. We enjoy working with other smart focused people who care about both the products and the code they write. We value collaboration and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product/service we work on and enjoy the impact we have improving it.

  Our mission is to help elevate Zendesk products to the next level, in terms of functionality and integrations. You’ll be joining a team that works on the next gen routing layer and RealTime Services. Routing in a realtime, omnichannel world is a complex problem domain, which needs a robust, scalable and maintainable solution.

  With your skills, experience, maturity, patience and determination to work within a multi functional team, we should be able to deliver high quality software to meet these needs.

  We like to push well tested code early and often, and measure to confirm it’s adding value to the customer. We seek to solve problems for our fast growing and highly engaged customer base. Our team has a great track record of producing some of the most reliable and efficient services at Zendesk.

  What we’d like from you

  You are an open, thoughtful and empathetic individual, a conscientious team member, and an eager learner. Along with these traits, you have the experience to:

  • Code in Java (especially using Asynchronous aspects of the language)

  • Design, build and scale API and event driven distributed systems

  • Develop user interfaces using HTML5, JavaScript, CSS/CSS3 and React

  • Methodically identify and decompose requirements

  • Whiteboard problems in a group setting and apply the scientific method to finding a pragmatic solution

  • Explain your views to others and just as importantly, actively listen to others to ensure a good discussion

  • Use system monitoring tools and automated testing frameworks

  What it’s like to work here

  The Zendesk system is large and ever evolving, our team works on key services and core components shared across the company.

  Our work is reviewed by peers and can be deployed to production daily, if not multiple times a day.

  We predominantly work with Java, Scala, HTML5, JavaScript, CSS/CSS3 and React with Kubernetes, Spinnaker, Docker, GitHub Actions, MySQL, Redis and Kafka.

  Who we are

  We believe in putting people first, doing outstanding work and continuously learning.

  We are chefs, parents, gamers, travelers, pet lovers, photographers, programmers, and more.

  We value working in a diverse and inclusive environment, the different perspectives that brings, and having our assumptions challenged, enabling us to grow and learn, together.

  Reliability and scalability has been the heart of Zendesk Engineering for a long time, and our team was recently spawned to further those ideologies. You’ll get to join us early on in that journey, helping us expand our horizons over the years to come.

  We look forward to hearing how you can help us enable our Engineering Organization scale.

  The Poland annualized base salary range for this position is zł226,000.00-zł340,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

  The intelligent heart of customer experience
  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

• About the company

  Zendesk Inc. is an American customer service software company headquartered in San Francisco, California, USA.

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