Fivetran
Senior Support Account Manager
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Job Description
- Req#: 7570716003
Employer Industry: Data Integration and SaaS Solutions
Why consider this job opportunity:
- Salary up to $145,000 USD
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO) including sick time, holidays, and parental leave
- Opportunities for professional development and training
- Access to innovative mental health support resources
- Engaging team-building activities and a collaborative work environment
What to Expect (Job Responsibilities):
- Serve as the primary support liaison for Premium customers, fostering long-term relationships
- Deliver a high-touch support experience, managing case engagements, escalations, and proactive reviews
- Lead operational and health reviews, utilizing data to guide discussions on performance and platform usage
- Partner with Sales to facilitate renewal readiness and enhance customer satisfaction
- Mentor junior team members on best practices and complex customer scenarios
What is Required (Qualifications):
- Minimum of 5 years in Support Account Management, Technical Account Management, or a similar senior-level role
- Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), and data integration
- Exceptional communication and presentation skills, including experience with executive-level communication
- Proven ability to navigate complex customer environments and manage high-severity issues
- Strong analytical and data-driven decision-making skills
How to Stand Out (Preferred Qualifications):
- Experience with Zendesk, SupportLogic, or Jira
- Familiarity with data integration workflows or enterprise data systems
- Experience presenting in QBRs or executive customer forums
- A collaborative, proactive mindset
#DataIntegration #CustomerSupport #RemoteWork #CareerGrowth #SaaS
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