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Support Analyst / Senior Support Analyst
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Job Description
- Req#: 5097190008
Employer Industry: Natural Gas Production
Why consider this job opportunity:
- Opportunity for career advancement within a leading natural gas producer
- Flexibility to work remotely for 20% of the time
- Collaborative and progressive workplace culture recognized as a National Top Workplace
- Chance to contribute to innovative and efficient service delivery in a modern, digitally enabled organization
- Supportive environment where experienced analysts provide guidance to less experienced team members
What to Expect (Job Responsibilities):
- Analyze specific business areas to make recommendations and participate in technology projects
- Assist with maintaining a stable network and infrastructure environment, diagnosing, resolving, and documenting issues
- Serve as a liaison with third-party support and PC equipment vendors
- Provide end-user assistance and troubleshoot complex mobile technology problems
- Install, diagnose, repair, and upgrade PC hardware and software for optimal workstation performance
What is Required (Qualifications):
- Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field, or equivalent combination of education and experience
- Minimum of 3 years of experience with system application and analysis
- Proficiency in documentation, presentation tools, and project management tools
- Ability to complete assignments with limited supervision
- Strong troubleshooting skills for complex issues
How to Stand Out (Preferred Qualifications):
- Experience in desktop operations monitoring and support
- Familiarity with third-party support processes
- Knowledge of performance upgrades for PC hardware and software components
- Experience providing Service Desk Call Center and deskside support
- Previous experience in capacity planning for desktop hardware needs
#NaturalGas #ITSupport #CareerAdvancement #RemoteWork #TopWorkplace
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