• Job Description

  Req#: JR100259
  Job Description:
  
  WHO WE ARE AND WHAT WE DO:
  
  Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
  
  Position Summary:
  
  • Resolve incidents and service requests within SLAs, escalating major or complex issues to appropriate support teams.
  • Take end-to-end ownership of tickets, maintaining accurate updates and assigning requests to the correct team. Provide technical support for desktops, mobile devices, networks, and Microsoft Office applications.
  • Assist users with access issues, including password resets and multifactor authentication.
  • Deliver excellent customer service by logging tickets, communicating progress, and building strong user relationships.
  
  
  DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
  
  • Experience in incident/request management, service desk support, and troubleshooting hardware, software, and networking issues.
  • Proficiency with ticket management systems (preferably ServiceNow) and ITIL-based environments.
  • Background in providing technology support and excellent customer service, with strong written and oral communication skills.
  • Familiarity with medically related environments and supporting end users across devices and applications, including Microsoft Office.
  • Certifications preferred: ITIL Foundation, HDI Support Center Analyst, A+, and Network+.
  
  
  Why Radiology Partners:
  
  • Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
  • Compensation Reviews, Career Growth Opportunities
  • Flexible Remote Schedules
  • Generous PTO Plans and Paid Holidays
  • Proudly Certified as a Great Place to Work for Five Consecutive Years
  
  
  COMPENSATION:
  
  The hourly range for this position is $22.00 - $25.00 USD Hourly. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
  
  Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
  
  CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
  
  Radiology Partners participates in E-verify.
  
  Beware of Fraudulent Messages:
  
  Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.
  
  RADIOLOGY PARTNERS OVERVIEW
  
  Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
  
  Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.
  
  Radiology Partners participates in E-verify.

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