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Job Description
- Req#: 4997
Employer Industry: Healthcare IT Support
Why consider this job opportunity:
- Opportunity for remote work, offering flexibility in your work environment
- Chance to contribute to the support of multiple hospital networks and the corporate office
- Engage with a dynamic and fast-moving team
- Participate in special projects that enhance your professional development
- Work in an environment that promotes continuous process improvement and customer satisfaction
What to Expect (Job Responsibilities):
- Serve as the first point of contact for IT support, managing level 1 and 1.5 service incidents and requests
- Monitor and respond to Service Desk phone and email queues during assigned shifts
- Provide timely and effective support for user issues related to password resets, MS Office, and Windows
- Document, prioritize, and actively resolve end-user help requests while ensuring adherence to service level agreements (SLAs)
- Collaborate with team members to improve Service Desk processes and ensure a positive user experience
What is Required (Qualifications):
- Baccalaureate Degree in a relevant field from an accredited college or university
- Minimum of one year of experience in analysis, development, and implementation of systems in a business, government, hospital, educational institution, or non-profit organization
- Familiarity with EDP applications and data processing programs
- Ability to work independently and in a team-oriented environment
- Flexibility to work various shifts and locations as needed
How to Stand Out (Preferred Qualifications):
- Master’s Degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting, or a relevant field from an accredited college or university
- Additional experience in service desk or IT support roles
#HealthcareIT #RemoteWork #ServiceDesk #CustomerSupport #CareerGrowth
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