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Service Desk Analyst
7 days agoWhat's your preference?
Job Description
- Req#: nXw23vsYYQ1m
Employer Industry: Technology and Management Consulting
Why consider this job opportunity:
- Salary up to $42,000 per year based on experience and qualifications
- Annual performance bonuses and referral bonuses available
- Comprehensive benefits package including medical, dental, and vision insurance
- 15 PTO days and 11 paid holidays
- Opportunities for professional development and training
- Flexible work arrangements to support work-life balance
What to Expect (Job Responsibilities):
- Ensure quality and integrity of IT service delivery through analysis and reporting
- Monitor customer satisfaction survey results and recommend corrective actions
- Maintain Service Desk quality standards and develop ticket quality guidelines
- Conduct proactive monitoring of incidents and queue activity for service issues
- Collaborate cross-functionally to drive continuous service improvement initiatives
What is Required (Qualifications):
- US Citizen; able to obtain public trust clearance
- Experience working in a Service Desk or ITSM support role
- Familiarity with ServiceNow ITSM or a comparable ITSM platform
- Strong written communication skills and attention to detail
- Basic understanding of ITSM processes (e.g., Incident, Request, Change)
How to Stand Out (Preferred Qualifications):
- ServiceNow Certified System Administrator (CSA) - entry level or in progress
- Experience supporting Service Desk operations in a federal or regulated environment
#TechnologyConsulting #ServiceDesk #ITSupport #CareerOpportunity #FlexibleWork
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