Kang Bayu ID
Service Desk Technician - Offshore
This job is now closed
Job Description
- Req#: 253104000019940117
This is a remote position.
Job Summary
• Remotely support users through installing, testing, and troubleshooting laptops and peripherals
• Remotely walk users through installing, testing, and troubleshooting software and applications
• Provide a positive break fix experience
• Coordinate with external asset management vendor to deploy or recover users’ devices
• Collaborate with teammates to resolve major incidents
Main Responsibilities:
• Onboarding of new Society staff 30%
• Offboarding of departed Society staff 30%
• Break fix 30%
• Other hardware deployment, inventory management and data entry 10%
Required Qualifications:
• Minimum 1year in a technical support role
• Excellent communication skills, both verbal and written
• Ability to break down complex problems into logical steps
• Comfortable working both independently and collaboratively
• High school diploma or equivalent
• Technical hardware troubleshooting skills
• Ability to follow documented processes and procedures
Preferred Qualifications:
• Familiarity with Windows and macOS operating systems
• Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Experience with Active Directory and Microsoft 365
• Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• CompTIA A+, or similar entry-level certification
Two shifts available 9-5 EST and 12-8 EST
About the company
Notice
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