• Job Description

  Req#: 31100

  Overview

  IRA AUDI IS ADDING AN AUTOMOTIVE SERVICE MANAGER/DIRECTOR | TOP COMPETITIVE WAGES FOR THE IDEAL CANDIDATE | CONSIDER A CAREER WITH US |

  IRA AUDI is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add qualified SERVICE MANAGER/DIRECTOR to our team. Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism teamwork and respect- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

  In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

  Responsibilities

  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

  Qualifications

  • Two or more year’s management experience in an automotive service department.
  • Experience managing 15+ employees preferred.
  • ADP Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • A desire to work in a commission, performance-based, environment.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.

  *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

  Group 1 Automotive is an Equal Employment Opportunity employer.

• About the company

  Group 1 Automotive, Inc. is an international Fortune 500 automotive retailer with automotive dealerships and collision centers in the United States, United Kingdom and Brazil.

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