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Sr Strategic Account Specialist, Customer Support
6 days agoPay$54800.00 - $91300.00 / year
LocationRichmond/Virginia
Employment typeFull-Time
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Job Description
- Req#: JR0129151
Employer Industry: Healthcare Supply Chain Management
Why consider this job opportunity:
- Salary up to $91,300
- Opportunity for career advancement and growth within a Fortune 10 company
- Remote training program conducted over three weeks
- Supportive and collaborative work environment
- Chance to make a positive impact on healthcare delivery
What to Expect (Job Responsibilities):
- Drive processes with internal teams to manage the overall health of assigned accounts in compliance with service level agreements
- Act as a consultative partner, building relationships and managing day-to-day contract activities for large accounts
- Proactively communicate account health to account managers and customers, highlighting progress on projects and margin opportunities
- Deliver quality resolutions by interpreting customer problems and applying solutions in a timely manner
- Ensure that service level expectations are met or exceeded
What is Required (Qualifications):
- Minimum of 2+ years of relevant experience in account management or administrative sales support
- Advanced proficiency with MS Office, particularly Excel (Pivots, VLOOKUPS)
- Strong problem-solving skills with the ability to analyze information and resolve complex issues
- High level of confidence and professionalism in communication with internal and external customers
- Educational requirement: High School Diploma or equivalent; 4-year degree or equivalent experience preferred
How to Stand Out (Preferred Qualifications):
- 2+ years' experience in contract management
- Energetic self-starter with a passion for delivering excellent customer support
- Group Purchasing Organization and/or contract knowledge preferred
- Salesforce experience preferred
- Proven ability to adapt quickly to change and work independently
#Healthcare #SupplyChainManagement #CustomerSupport #CareerOpportunity #RemoteTraining
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