• Job Description

  Req#: 465512
  Where You'll Work
  
  Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
  
  Job Summary and Responsibilities
  
  The Senior Technical Analyst provides application technology expertise and direction in the application support/development/implementation of highly complex enterprise wide cross functional programs or projects. May lead to resolution of highly complex problems. The Senior Technical Analyst may occasionally work on projects, engaged in enterprise wide projects as a team member or as a team leader. Acts as subject matter expert for multiple areas. Leads a cross functional team to troubleshoot highly complex hardware, software and system problems.
  
  Essential Functions:
  
  • Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
  • Responsible for taking on-call shifts on a regular basis.
  • Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalating issues when necessary.
  • Follows appropriate change control process at all times
  • Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.
  • Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
  • Develops, maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
  • Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
  • Leads product release management functions which may include developing test plans, perform test plans, facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
  • Participates in estimating and resource planning for highly complex or enterprise wide solutions.
  • Provides guidance and training and problem solving assistance to other team members and operational support teams.
  • Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
  • Involved in the development of service level agreements (SLAs). Monitors deviations and escalates issues to leadership
  • Remote eligible
  
  
  The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
  
  Job Requirements
  
  Required
  
  • Bachelors degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.
  • 10+ years' experience working in IT as an Application Systems Analyst or Technical Analyst role.
  • Experience working with project life cycle or project management methodologies.
  • 6 or more years' experience with Kronos/ UKG support in a hospital or medical related industry

• About the company

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