• Job Description

  Req#: DPDHGLOBALAV344462ENGLOBALEXTERNAL
  
  

  As a SUPPLY CHAIN CO-ORDINATOR, you will use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

  Job Purpose:

  OMS provide innovative end to end Supply Chain solutions to customers, including logistics services from origins to destinations via a tactical solution based on following activities:

  Provider of Choice – delivering to customers:

  • Daily Service Co-ordination of Customer operations
  • Purchase Order Management & Freight Management Solutions
  • Supplier Management
  • Providing quotations
  • Forecasting, Allocation & Carrier Management
  • Document Management
  • Customs clearance
  • Transport Management Services & Data Quality
  • Supply chain visibility at order, product, shipment, and SKU levels via tracking system interfaced with customer's system
  • Market Insights, Sustainability Solutions, and Risk Management plans
  • Freight Forwarding

  Key Activities

  • First point contact for all operational issues and customer queries
  • On time and accurate bookings of collections through freight forwarders using the correct mode of shipment in line with the customer requirements
  • Training and liaising with suppliers to ensure supplier compliance in line with the customer rules
  • Analysing data to recognise trends and improvements
  • Work in line with the SOP to ensure service levels to the customer are upheld
  • Maintain and develop close working relationships with key stakeholders
  • Resolve issues, analysis, and recurrence prevention
  • Provide accurate detail to the end destinations via exceptions, system updates and emails and dealing with queries in a timely manner.
  • When required provide spot rates to customers, finding the most cost effective mode of transport and haulier

  Job Process:

  Duties will include the following key activities:

  • Completion of daily tasks in accordance with the agreed customer service proposition (Standard Operating Procedure (SOP)
  • Management of reporting/dashboards to ensure performance measurement to agreed service levels
  • Coordination of internal and external stakeholders required to deliver the agreed service proposition – Customer, Account Manager, DHL Stations, DHL Control Towers etc
  • Manage risks within the supply chain and escalate t internal and external stakeholders when service levels are not achieved
  • Support the Supply Chain Manager (line manager) in achieving overall department objectives
  • Cross train with other Supply Chain Coordinators to provide support to other SCC’s during peak periods and periods of absence
  • Own and maintain the Standard Operating Procedure documentation between DHL and our customers
  • Undertake DHL Global Forwarding personal development courses / trainings as required to enable this role to be a viable candidate for future Supply Chain Team Leader positions
  • Deliver Continuous Improvement projects and services to the customer that enable DHL to retain and grow our proposition with the customers
  • Support the Supply Chain Manager (line manager) in achieving overall department objectives

  Specific Technical Requirements:

  • Freight Forwarding Experience (preferred)
  • Good customer service and communication skills
  • Strong organisational & workload prioritisation skills
  • Excellent attention to detail and ability to investigate issues until resolved
  • Excel – good level of knowledge is preferred.
  • Ability to understand new technology systems quickly - e.g. INFOR Nexus and Cargowise1

  Key Relationships:

  • Customer
  • DHL Station network
  • Account owner
  • Origin and Destination OMS teams

  Performance Indicators

  • Customer Retention, and Growth
  • Performance versus documented SOP service
  • Serious Service Incidents per annum
  • Timely provision of communications and reporting to customer

  General Competencies

  • Project management- able to lead continuous improvement projects for external and internal initiatives
  • Ambiguity- Be able to cover for the Supply Chain Manager, or represent the Supply Chain Manager
  • Customer focussed – be confident in working with customers on a daily basis
  • Team Development - work with the Supply Chain Manager to develop skills and competencies within the team
  • Process driven – capable of reviewing and enhancing process to drive service enhancements and productivity gains
  • Commercial – ability to develop ways of working that support improving the Commercial outcomes of the service offered to the customers

  Qualifications:

  • British International Freight Association - qualifications in Freight Forwarding are preferred
  • Chartered Institute of Logistics and Transport – qualifications in Supply Chain Management are preferred
  • Comprehensive training will be provided to successful candidates as part of the Induction

  Other Information:

  • Potential (occasional) requirement to work UK National Holidays in line with customer requirements
  • Occasional Travel to customer sites/DGF offices if required

  LOCATION: RYTON ON DUNSMORE

  HOURS: 37.5 per week

  
  

  What’s Next?

  If you would like to be considered for this position, then please apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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