• Job Description

  Req#: 15524

  Are you a Support Analyst looking for a new challenge?

  Sopra Steria’s ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission-focused setting.

  Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.

  What you will be doing

  • Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
  • Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed.
  • Monitor live services and help ensure systems are running effectively within agreed service targets.
  • Support problem management and change activity by following defined procedures and maintaining accurate support records.
  • Assist with testing, system checks, and release support activities to help maintain service stability.
  • Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.

  What you will bring

  • Experience in Application Support.
  • ITIL Foundation or awareness of ITIL-based support environments.
  • Experience supporting applications through a DevOps or scripted support model.
  • Good problem-solving skills with the ability to investigate issues and follow them through to resolution.
  • An understanding of core support processes such as incident, request, and problem management.
  • Experience working in a structured environment with defined processes, priorities, and service targets.
  • Strong communication skills and the ability to work effectively with users, team members, and technical colleagues.
  • Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.

  If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

  Referral Bonus: £1000

  If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

  Loved reading about this job and want to know more about us?

  Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

• About the company

  Sopra Steria Group SA is a European information technology consultancy established in September 2014 upon the merger of Sopra Group SA and Groupe Steria SCA.

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