• Job Description

  Req#: REF22121G

  Company Description

  NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

  NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

  Job Description

  Support Specialist (Service Desk) - Chennai, India

  REF22121G

  The Tech Support Specialist provides technical support for associates within the organization on any of the operating systems. They provide technical support to associates and extend general technical assistance for supported applications.

  Responsibilities:

  • The ideal candidate will provide computer technical support through phone/chat to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community
  • Under minimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
  • Provides remote technical support by performing installation, repair, and preventative maintenance of operating systems and software/Hardware.
  • Troubleshoots software and hardware failures and applies domain specific knowledge to return applications/equipment to operational status within agreed upon Service Level Agreement parameters.
  • Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner.
  • Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system.
  • Responsible for implementing fixes and patches as required by Desktop Engineering team
  • Understands and can apply advanced technical principles and methodologies.
  • Apply previous learnings, maintain certifications and demonstrate willingness to adapt new technology solutions.
  • Provide account management (password resets) support to End user community.
  • Install, Configure and Manage software’s on end user machines.
  • Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed
  • Participate in Critical Incidents to Identify, support and escalate on timely manner.

  Qualifications

  • 3+ years related experience with relevant certification
  • Bachelor’s Degree and equivalent work experience.
  • Excellent Spoken and written English, Excellent telephone communication skills is a must. and Strong customer service focus.
  • Experience with MS Windows 8, 10, and 7
  • Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules. Must be competent to work as part of a team on all phases of customer support which includes phone calls and live chat support.
  • Desired certifications CompTIA A+, ITILv3/v4
  • Virtualization and Office 365 knowledge will be added advantage

  Additional Information

  • Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.
  • Recharge and revitalize with help of wellness plans made for you and your family.
  • Plan your future with financial wellness tools.
  • Stay relevant and upskill yourself with career development opportunities.

  About NIQ

  NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

  NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

  Want to keep up with our latest updates?

  Follow us on: LinkedIn | Instagram | Twitter | Facebook

  Our commitment to Diversity, Equity, and Inclusion

  NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

  We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

  Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

  NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

• About the company

  NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.

Notice