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Job Description
- Req#: 2b3192bf-8653-4f58-b880-16a8bcd6d583
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $90,000 per year
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and provider support
- Work remotely, offering flexibility in your work-life balance
What to Expect (Job Responsibilities):
- Field live calls from both patients and end-users to address technical issues
- Manage support tickets within the Salesforce environment to adhere to Service Level Agreements (SLA)
- Troubleshoot technical issues related to DICOM sends, queries, and stores
- Resolve network or hardware-related issues on client devices
- Create articles for internal and client-facing Knowledge Base
What is Required (Qualifications):
- 2+ years of experience working with an enterprise PACS
- 1+ years of experience building and supporting HL7 interfaces for radiology workflows
- Knowledge of HIPAA and healthcare standards
- Basic network troubleshooting skills (TCP/IP)
- Strong written and oral communication skills
How to Stand Out (Preferred Qualifications):
- Experience working directly with end users and clients
- Positive and courteous demeanor during customer support interactions
#HealthcareTechnology #PatientCare #RemoteWork #CareerGrowth #TechnicalSupport
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