• Job Description

  Req#: C9390-26-0177?language=en&page=583&sort=publicationDateDesc

  Job summary

  Are you looking for a new challenge? Do you want to join an enthusiastic team?

  Then apply to join our friendly, professional and fast-paced Customer Services Department (switchboard).

  This is an outstanding opportunity to join our fast growing, forward thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with varied queries and especially urgent/emergency calls.

  As a Customer Services Operator(Switchboard) you would be expected to ensure that our patient/visitors' experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. Applicants will be expected to be excellent communicators, responsive, effective, calm and provide a courteous service in any circumstance during their shift.

  The ideal candidate should be able to demonstrate high standards of customer care to build caller confidence whilst ensuring an efficient call handling service, balancing performance with excellent customer service delivery. There may be shifts that require lone working once the postholder is fully competent following extensive training and experience. Call centre or switchboard experience is essential.

  We look forward to receiving your application today.

  Main duties of the job

  To be considered you should ideally have previous experience operating a telephone system switchboard console preferably within the NHS or a critical service environment. Reception experience or work within the NHS but other experience may be taken into account. Applicants must have a strong telephone manner.

  You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role.

  About us

  Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

  We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

  Details

  Date posted

  21 January 2026

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 a year Per Annum (Pro Rata for Part Time)

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  390-EFM-BR-0855-E

  Job locations

  Broomfield

  Court Road

  Chelmsford

  CM1 7ET

  
  

  Job description

  Job responsibilities

  The Switchboard is a 24/7 service.

  Candidates must be flexible and able to commit to a varied shift pattern.

  This can include weekends, unsocial hours and public holidays including Christmas.

  A rolling 8 week rota pattern which includes the following shift times:*

  Early 06.00am to 14.00pm

  Late 14.00pm 22.00pm,

  Night 22.00pm 06.00am.

  * This is subject to change as due to staff sickness or vacancies. Applicants must be flexible

  Please see attached a full job description setting out the details of the role and responsibilities.

  Full training will be given to successful candidates

  We look forward to your application.

  Previous applicants need not to apply.

  Job description

  Job responsibilities

  The Switchboard is a 24/7 service.

  Candidates must be flexible and able to commit to a varied shift pattern.

  This can include weekends, unsocial hours and public holidays including Christmas.

  A rolling 8 week rota pattern which includes the following shift times:*

  Early 06.00am to 14.00pm

  Late 14.00pm 22.00pm,

  Night 22.00pm 06.00am.

  * This is subject to change as due to staff sickness or vacancies. Applicants must be flexible

  Please see attached a full job description setting out the details of the role and responsibilities.

  Full training will be given to successful candidates

  We look forward to your application.

  Previous applicants need not to apply.

  Person Specification

  Experience

  Essential

  • Demonstrable customer service experience
  • Call centre or switchboard experience

  Desirable

  • Previous experience within a medical setting
  • Previously worked shift work
  • Experience using Lorenzo
  • Previous work experience in call centre or working on telephones

  Skills

  Essential

  • Proficiency using Microsoft Office programs, including Microsoft Word and Excel
  • Good level of literacy demonstrated through minimal mistakes on application form

  Person Specification

  Experience

  Essential

  • Demonstrable customer service experience
  • Call centre or switchboard experience

  Desirable

  • Previous experience within a medical setting
  • Previously worked shift work
  • Experience using Lorenzo
  • Previous work experience in call centre or working on telephones

  Skills

  Essential

  • Proficiency using Microsoft Office programs, including Microsoft Word and Excel
  • Good level of literacy demonstrated through minimal mistakes on application form

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mid and South Essex NHS Foundation Trust

  Address

  Broomfield

  Court Road

  Chelmsford

  CM1 7ET

  
  

  Employer's website

  https://www.mse.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Mid and South Essex NHS Foundation Trust

  Address

  Broomfield

  Court Road

  Chelmsford

  CM1 7ET

  
  

  Employer's website

  https://www.mse.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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