• Job Description

  Req#: R170845

  Summary:

  Reporting to the Group Sales Manager, Front End-Receiving, a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.

  Responsibilities:

  • Provide a legendary customer experience for every customer and promote company programs
  • Receive and direct all incoming calls in a courteous and polite manner
  • Answer basic customer questions and make store announcements in a professional manner
  • Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
  • Secure and log keys, RF guns, radios and other equipment as assigned and ensure items are returned at store closing
  • Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats, and lunch containers
  • Assist in other areas of the store when business needs dictate

  Qualifications:

  • One or more years’ experience in a service environment is preferred
  • Previous switchboard and administrative experience are an asset
  • Knowledge of Microsoft Office Suite and SAP is an asset
  • High school diploma or equivalent is preferred
  • Ability to provide superior customer service and exceed customer’s expectations
  • Ability to use good judgment and logic
  • Experience in a related field or outdoor lifestyle
  • Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

  
  

  Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

  Accommodations are available upon re quest during the assessment and selection process.

  Benefits

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  • Fun work environment

  • Competitive wages

  • Excellent benefits

  • Unlimited career advancement opportunities

  • Bass Pro Cares Fund

  
  

  Bass Pro Shops

• About the company

  Bass Pro Shops was founded in 1972 by avid young angler Johnny Morris on eight-square-feet of space in the back of his father's liquor store in Springfield, Missouri. Today, the leading national retailer of outdoor gear and apparel has 200 retail and marine center locations across North America. Johnny's passion for the outdoors and his feel for the products and shopping experiences desired by outdoor enthusiasts transformed the industry. Bass Pro Shops locations are more than just stores — they are true destination experiences that draw more than 200 million visitors annually. Each location is heavily customized to reflect the character of the region. In addition to giant aquariums teeming with live fish and extensive wildlife mounts and dioramas, many locations feature unique restaurants and ocean-themed bowling alleys. In 2017 Bass Pro Shops acquired Cabela’s to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service.

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