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Job Description
- Req#: 1535
Employer Industry: Automotive Aftermarket Products
Why consider this job opportunity:
- Competitive benefits package, including medical, dental, and vision coverage starting on day one
- 401(k) plan with company match
- Paid time off and 9 paid holidays
- Employee discounts on performance products and events
- Opportunity to lead and develop a passionate team within the automotive industry
- Supportive work culture that values performance and employee well-being
What to Expect (Job Responsibilities):
- Provide leadership and support to a team of approximately 10 Technical Sales and Support Techs
- Monitor team performance to achieve target key performance indicators (KPIs)
- Consult with techs on complex technical issues to enhance customer experience
- Motivate and coach team members to improve their skills and performance
- Act as an intermediary between customer engagement center leadership, techs, and other departments for effective communication
What is Required (Qualifications):
- High school diploma or GED
- Automotive enthusiast with technical experience
- Strong leadership and interpersonal skills with a focus on customer satisfaction
- Excellent verbal and written communication skills
- Work experience in a technical call center setting
How to Stand Out (Preferred Qualifications):
- Proven ability to coach and provide guidance with attention to detail
- Experience in educating and teaching on technical product attributes
- Strong work ethic, dependability, and flexibility
#AutomotiveIndustry #TechnicalSales #CustomerService #LeadershipOpportunity #CareerGrowth
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