Ursus
Technical Account Manager
This job is now closed
Job Description
- Req#: 26-00854
Employer Industry: Creative Software
Why consider this job opportunity:
- Salary up to $49/hr.
- Opportunity for career advancement and growth within the organization
- Flexible remote work, with preference for Central and Mountain Time Zones
- Comprehensive benefits package including Medical, Dental, Vision, Commuter, and 401K with company matching
- Work with a leading global company in the creative software industry
- Engage directly with high-level executives to drive customer success and satisfaction
What to Expect (Job Responsibilities):
- Serve as the central point of contact for assigned customer accounts, ensuring high levels of customer satisfaction
- Maintain regular communication with external and internal teams to manage customer expectations
- Engage with Director and VP-Level executives to translate business needs into technical and operational plans
- Analyze and present impactful data and insights to leadership, while assessing customers’ technical environments
- Provide proactive status updates and host periodic checkpoint calls with customers and internal partners
What is Required (Qualifications):
- Bachelor’s Degree in a related field of the technical industry or equivalent experience
- At least five years of full-time experience in consultative, customer-facing support and/or related role in marketing technology
- Exceptional focus on customer experience and proven ability to deliver value proactively
- Strong written and verbal communication skills, with demonstrated presentation abilities
- Ability to manage multiple, complex, high-priority tasks across various accounts
How to Stand Out (Preferred Qualifications):
- Familiarity with marketing software and solution principles, such as Analytics, Audience Manager, and Experience Manager
- Experience with Agile development methodologies, such as Scrum
- Knowledge of development methodologies and technologies
- Understanding of performance tuning and optimization
- Familiarity with API-level knowledge of third-party applications
#CreativeSoftware #CustomerSuccess #RemoteWork #CareerGrowth #TechnicalAccountManagementAbout the company
Ursus is a minority owned business designed and built to deliver a better staffing experience to Global 1000 and startup companies alike. We pride ourselves in seeking to understand the needs of our clients first; responding with relentless attent...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.