Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
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Job Description
- Req#: 0bb8dbd0-1c29-499e-980a-7c6f0bdd5f7e
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with uncapped quarterly performance bonuses
- Unlimited PTO for work-life balance
- Flexible work environment with options for remote work and co-working space
- Access to generous parental leave and comprehensive health benefits, including 100% employer-paid Medical, Dental, and Vision coverage
- Opportunity to make a significant impact within a rapidly growing startup environment
What to Expect (Job Responsibilities):
- Serve as the primary technical point of contact for multiple B2B partners, ensuring clear communication and support
- Assess and validate reported technical issues before escalating to engineering, including detailed analysis and prioritization
- Improve intake workflows and triage processes to create consistency across partner engagements
- Collaborate with cross-functional teams to refine escalation paths and service expectations
- Advocate for partner needs while maintaining alignment across various technical workstreams
What is Required (Qualifications):
- Proven experience as a Technical Account Manager, Solutions Engineer, Technical Support Engineer, or in a similar technical-customer role
- Strong communication skills with the ability to build trust and clarity with partners and internal teams
- Technical fluency in interpreting logs, analyzing data, and using monitoring tools for issue investigation
- Excellent organizational skills, capable of managing multiple partner requests simultaneously
- Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications):
- Intermediate to advanced SQL skills and experience with data analysis or BI tools
- Familiarity with API debugging and distributed systems
- Experience optimizing ticketing and triage systems such as Zendesk or Jira
- Background in improving cross-functional workflows or partner-facing operations
#TravelTech #TechnicalAccountManager #RemoteWork #CareerGrowth #StartupCultureAbout the company
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