• Job Description

  Req#: 8199842002
  Employer Industry: Software as a Service (SaaS)
  
  Why consider this job opportunity:
  - Salary range up to $221,000 for locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles; up to $200,000 for all other locations, including remote
  - Comprehensive benefits package, including restricted stock units and potential incentive compensation
  - Opportunity for career advancement and growth within a leading SaaS company
  - Flexibility to work remotely, providing a better work-life balance
  - Engage with enterprise customers and influence product development through direct feedback
  - Work in a diverse and inclusive environment that values different backgrounds and perspectives
  
  What to Expect (Job Responsibilities):
  - Own and manage a book of 4-5 Premium Support accounts, serving as their primary technical advisor
  - Conduct regular health check audits and technical reviews to ensure optimal platform usage
  - Lead and resolve technical escalations for high-touch customers, ensuring customer satisfaction and retention
  - Guide customers on new product functionality, including AI features and advanced automations
  - Monitor and report on key success metrics such as customer retention, CSAT scores, and escalation resolution
  
  What is Required (Qualifications):
  - 3-6 years of experience in technical account management, technical consulting, or solution architecture at a SaaS company
  - Proven experience working with enterprise customers on configurable, data-driven platforms
  - Hands-on experience with Airtable building, including Interface Designer and advanced automations
  - Strong skills in data modeling, solution design, and systems thinking across people, data, and workflows
  - Excellent communication skills, able to engage both technical and executive audiences
  
  How to Stand Out (Preferred Qualifications):
  - Experience guiding and implementing AI workflows within customer solutions
  - Familiarity with APIs, webhooks, automations, and basic scripting
  - Consultative, problem-solving approach with a passion for customer success
  - Ability to architect robust solutions in Airtable that drive business outcomes
  
  #SoftwareAsAService #TechnicalAccountManager #RemoteWork #CustomerSuccess #CareerGrowth #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Airtable is a low-code platform for building collaborative apps. Customize your workflow, collaborate, and achieve ambitious outcomes. Get started for free.

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