• Job Description

  Req#: 6748943
  Employer Industry: Technology Services
  
  Why consider this job opportunity:
  - Salary up to $122,200
  - Opportunity for career advancement within a leading technology company
  - Access to quality medical, dental, and vision insurance, as well as a 401(k) plan with employer matching
  - Flexible vacation policy allowing for unlimited vacation time based on availability
  - Collaborative and supportive work environment with a focus on customer experience
  - Chance to work in a FedRAMP compliant environment, contributing to government projects
  
  What to Expect (Job Responsibilities):
  - Work on break-fix issues with customers and escalate to the support team as necessary
  - Optimize customer systems to ensure peak performance and satisfaction
  - Establish and maintain collaborative relationships with support teams and customers, leading to referrals and renewals
  - Act as the escalation manager for high-impact issues, ensuring timely communication to stakeholders
  - Manage multiple projects concurrently, ensuring completion of action items and special projects as assigned
  
  What is Required (Qualifications):
  - At least 3-5 years of support experience in a Technical Support, Solutions Engineering, Customer Success, or similar role
  - Bachelor’s degree in Computer Science or a related field, or equivalent working experience
  - Expert understanding of network and application protocols; Cisco/Juniper certification preferred
  - Hands-on experience with cloud/SaaS products and knowledge of ISP, CDN, and cloud service provider networks
  - Excellent verbal and written communication skills, with a strong focus on data-driven messaging
  
  How to Stand Out (Preferred Qualifications):
  - Experience with hypervisors (KVM, VMware, Hyper-V) and container administration tools (Docker, Kubernetes)
  - Knowledge of programming languages and frameworks, particularly JavaScript and Python
  - Experience administering Linux-based operating systems
  - Ability to work effectively in a remote or virtual team environment
  - Strong initiative and a passion for learning new skills and technologies
  
  #TechnologyServices #CustomerSupport #CareerGrowth #RemoteWork #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  ThousandEyes, Inc. is a network intelligence company headquartered in San Francisco with offices in Dublin, London, New York, Tokyo, and Austin, Texas.

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