• Job Description

  Req#: R-520438
  Employer Industry: Medical Technology
  
  Why consider this job opportunity:
  - Salary up to $164,300 annually
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to work with cutting-edge medical technology and contribute to healthcare solutions
  - Emphasis on work-life balance with flexible workplace arrangements
  - Commitment to employee well-being and development through competitive compensation and benefits programs
  
  What to Expect (Job Responsibilities):
  - Serve as the primary technical liaison for assigned regional and national accounts
  - Lead and coordinate technical issue resolution and escalation management across global teams
  - Collaborate with cross-functional teams including Sales, Field Service, Customer Success, and Solution Deployment
  - Provide detailed root cause analyses and technical failure investigations to internal and external partners
  - Maintain detailed documentation of escalations, actions taken, and outcomes in CRM or case management systems
  
  What is Required (Qualifications):
  - High School diploma plus more than 5 years of technical support or customer-facing technical experience
  - Proven experience managing escalations and delivering technical solutions in a high-pressure environment
  - Strong project management and multitasking skills
  - Excellent communication and presentation skills
  - Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  
  How to Stand Out (Preferred Qualifications):
  - Experience working in a 24x7x365 support environment
  - Strong analytical and problem-solving abilities
  - Ability to work independently and collaboratively across teams
  - Some travel required (typically 5–10%)
  
  #MedicalTechnology #TechnicalAccountManager #HealthcareCareers #CareerGrowth #CustomerService
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  210136 Becton, Dickinson and Company, commonly known as BD, is an American multinational medical technology company that manufactures and sells medical devices, instrument systems, and reagents.

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