• Job Description

  Req#: am9icG9zdDrfTP6uK0vLU_yoQlFmT6mO
  Location
  
  We are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Mondays, Wednesdays, and Fridays.
  
  About the Role
  
  GC AI is hiring a Technical and Product Enablement Specialist to own the systems, tools, and reporting infrastructure that power our Customer Success and Support teams. You'll build and maintain the operational backbone that lets CS and Support leaders make data-driven decisions, track performance, and scale efficiently. This is a hands-on IC role where you'll manage platforms and processes.
  
  What You'll Do
  
  
  • Own the Customer Success stack from tool selection to configuration to optimization. No committee approvals, no waiting on a platform team. You pick it, you build it, you run it.
  • Build the data layer that drives customer decisions. Dashboards, health scores, performance metrics: CS and Support leaders will run their orgs off what you create.
  • Define the KPIs that matter, not just report on them. You'll partner directly with Sales, Marketing, Support, and Solutions leadership to figure out what we should be measuring, then make it automated and reliable.
  • Use AI as your default toolkit. You'll vibe-code internal tools, prototype automations with LLMs, and build AI-assisted workflows across the CS stack. We're an AI company: you'll have the tools, the budget, and the encouragement to push what's possible.
  • Ship fast in a company that's growing fast. We went from $1M to $10M+ ARR in under a year, serving 1,400+ legal teams, including Fortune 500 companies. The systems you build will need to keep pace.
  
  
  What You've Done
  
  
  • 2+ years running customer success ops, revenue ops, or a similar systems-focused role at a SaaS company
  • Hands-on experience with CS/Support platforms (Gainsight, Vitally, PostHog, Intercom, or similar): you've administered them, not just used them
  • You're comfortable with data: SQL, Looker, Metabase, or similar BI tools. You build dashboards, not just read them.
  • You've built workflow automations across SaaS tools (Zapier, Make, native platform automation, or scripting) and can think in systems, not one-off fixes
  • You juggle multiple projects and systems without dropping things. Detail orientation isn't a buzzword for you; it's how you operate.
  • You're an AI power user. You use LLMs, Cursor, Replit, or similar tools daily to build faster. You don't wait for engineering to build you an internal tool: you prototype it yourself and iterate. You treat AI as a multiplier, not a novelty.
  
  
  Nice to Have
  
  
  • Experience at a high-growth startup (Series A through C)
  • Familiarity with AI products or legal technology
  • Experience building automated QBR or customer reporting workflows at scale
  
  
  A Note On Pace
  
  We're building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren't perfectly clear. If you need structure and consensus to do your best work, this isn't the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We're excited to meet you.
  
  Compensation
  
  GC AI's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation range for this role is $102,000 - $138,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors.
  
  These compensation bands are just the starting point. After someone joins and proves they're and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact.
  
  Equal Opportunity Employment
  
  GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI
  
  Fraud Notice to GC AI Applicants
  
  To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.
  
  GC AI will never:
  
  
  • Refer you to external websites to apply
  • Conduct interviews over email, chat platforms, or messaging apps
  • Ask you to provide payment or purchase equipment
  • Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process
  
  
  Examples of fraudulent email addresses:
  
  
  • info.gcai.careers.com@gmail.com
  • info.gc.aicareers.online.com@gmail.com
  • Any email address ending in @gmail.com, @yahoo.com, or other free email services
  
  
  If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.

• About the company

  The best remote jobs for you

Notice