• Job Description

  Req#: R-20230727-0001

  Who We Are:

  Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

  Job Posting:

  ABOUT YOUR ROLE:

  The primary responsibility of the role is to provide technology support services to the Kontoor Brands Offices, Facilities, retail locations and remote users in Hong Kong. Support includes day to day issue diagnosis/resolution, hardware/software installations, schedule computer hardware refreshes and ensuring all corporate workstations and related hardware are operational to maximize business productivity. This includes operational activities of all facets of end-user work experience including support for architecture support of the compute environment, desktop image deployment, maintenance, installation, configuration, software packaging and security. Help develop appropriate Service Levels metrics monitor and act to improve services across the region. Work with Global Managed workplace leadership and regional peers to develop strategy, budget forecasts and implementations of the next generation Workplace and Retail environments. Work with HR to plan the first day intake of new hires.

  YOUR RESPONSIBILITIES WILL INCLUDE :

  You will be critical in delivering these activities but not limited to:

  • Oversee day-to-day operations customer satisfaction, technology services and workplace delivery of end user support in a highly dynamic and fast-paced environment across different staff groups and coordinate the service with other regional leads & locations.
  • Primary escalation focal for Kontoor Brand environments across the assigned region.
  • Ensure hardware availability is aligned with Kontoor Brands policies and procedures.
  • Incident and task resolution via Kontoor Brands global ITSM tool.
  • Evaluate burgeoning technologies for potential future implementation in the business.
  • Work with Regional Operations team and the desktop architecture on hardware and software management solutions.
  • Installation and support of company required hardware (desktops, laptops, Point of Sales, printers, VoIP, scanners, mobile devices and software)
  • Be a resource to the IT Platforms that may need assistance with Projects and support of the day-to-day IT Infrastructure at the location of support.
  • Help maintain an accurate stockroom inventory.
  • Create accurate documentation.
  • Monitor performance and provide feedback to the Regional and Global IT leadership.
  • Provide tech bar type service for face-to-face engagement with Kontoor Brands associates.
  • Support conferencing/collaboration technology
  • Hardware configuration and deployment following Kontoor Brands standards.

  WHAT WE WILL BE LOOKING FOR IN YOU:

  Include but not limited to

  The requirements listed below are representative of the knowledge, skills, and /or abilities required for the individual to be successful in this position.

  • Two to five years of related experience of managing support services, project management or Service Desk.
  • 2-5 years of IT technical support experience. Work history in MNC is preferred.
  • In depth technical knowledge of workstation and point of sale hardware and software, network and peripheral equipment like scanners, UPS, printers, and mobile devices (Android/iOS)
  • Working knowledge of Microsoft Windows Server, Active Directory, Windows and Mac OS, Local Area Networks and Wide Area Networks is a plus.
  • Advanced knowledge of Microsoft products (OS & Office), Apple OS/iOS, In-Tune, Auto Pilot, ATP, Defender, and POS technologies
  • Knowledge of cloud-based operations and network architectures are a plus.
  • Experience with MS Teams or related collaborative hardware systems (Logitech/Crestron/HP)
  • Technical certifications are a plus such as MCSE, MCTS, A+, Cisco preferred.
  • Documentation skills for recording processes, incident resolution, & customer direction
  • Strong analytical and problem-solving skills.
  • Strong customer service skills.
  • Ability to meet deadlines, work independently and work under pressure.
  • A team player.
  • Able to lift packages up to 30 lbs.
  • Language skills: Fluent in English and Chinese, knowledge of other languages is an asset.

  ACADEMIC QUALIFICATIONS

  Minimum Degree Held: Preferably Bachelor’s degree or equivalent combination of education.

  Subject Expert In: experience in business administration, engineering, information systems or related field preferred.

  SPECIFIC WORKING CONDITIONS （ if any ）

  Include but not limited to

  • Frequency of Travel: occasionally

  #LI-AL1

  Why Kontoor Brands?

  At Kontoor, we offer a comprehensive benefit package to fit your lifestyle and our benefits are crafted with the same care as our products.

  When our employees are healthy, secure and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays and tuition reimbursement.

  Our Kontoor D&I Mission

  At Kontoor, we believe that D&I is a key enabler to a culture that empowers us to work with passion and confidence, shaping our brand and future.

  Our Kontoor D&I Commitment

  • Create a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents
  • Ensure an equitable environment that attracts & promotes diverse workforce
  • Foster inclusivity, ensuring employees feel they can bring their whole selves to work

• About the company

  Kontoor is a global lifestyle apparel company with a portfolio of iconic denim brands @Wrangler @LeeJeans. Follow us for official company news & updates.

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