Compass Group North America
TECHNICAL SUPPORT SUPERVISOR-REMOTE
This job is now closed
Job Description
- Req#: 1440150
Employer Industry: IT Services and Technology Solutions
Why consider this job opportunity:
- Salary range of $65,000-$70,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Supportive and collaborative work environment focused on professional development
- Flexible work arrangements may be available
- Chance to lead a team and make a significant impact on user support and satisfaction
What to Expect (Job Responsibilities):
- Manage daily technical support operations, ensuring service levels are met and incidents are addressed promptly
- Supervise and mentor staff, conducting training on troubleshooting and customer service
- Align team activities with organizational goals and collaborate with IT and business partners
- Analyze support metrics to identify trends and recommend improvements
- Serve as an escalation point for complex technical issues
What is Required (Qualifications):
- Typically, 5+ years of experience in technical/end-user computing support and coaching Service Desk support technicians
- Bachelor’s degree in Management Information Systems, Computer Science, Computer Information Systems, or equivalent
- ITIL certification highly desired
- Excellent verbal and written communication skills
- Strong critical thinking and problem-solving abilities
How to Stand Out (Preferred Qualifications):
- MCSA, A+, Network+, Security+ certifications preferred
- HDI Certified Support Center Manager (SCM) certification preferred
- Apple Certified Support Professional (ACSP) preferred
- Project Management experience preferred
#ITServices #CareerOpportunity #TeamLeadership #CustomerSupport #TechnicalSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We are Canada’s leading foodservice and support services company. We set the standard for foodservice and support services with over 24,000 associates...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.