• Job Description

  Req#: 26-07589
  
  
  Our Client, a Health Insurance company, is looking for a Technician, Enrollment II for their Remote location.
  
  Responsibilities:
  • The Technician, Enrollment II is responsible for ensuring that members are accurately enrolled into client member enrollment systems in a timely manner, and according to the account contract or service agreement for complex accounts. To accomplish this, the associate in this role may interact and coordinate activity with key client account contacts, subscribers, client Sales, Underwriting, Finance, and Information Technology associates, as well as associates aligned to the Account Installation Division of other BlueCross BlueShield Plans.
  • 70% Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation processes and resolve discrepancies in a timely manner.
  • 20% Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
  • 10% May assist with initial training for new hires and training refreshers for experienced hires.
  
  Requirements:
  • High School Diploma or GED
  • 3 years experience in membership enrollment, member services, billing, claims operations, and/or data analysis
  • Knowledge, Skills and Abilities (KSAs)
  • Must be able to work effectively in a team environment, Proficient
  • Must be able to adapt swiftly to multiple and rapidly changing priorities, Proficient
  • Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software, Proficient
  • Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate client system, Proficient
  • Must be able to utilize Microsoft Office Suite, especially Excel, Proficient
  • The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on client programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
  
  Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
  
  As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
  
  
  

• About the company

  ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...

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