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TECHNOLOGY SUPPORT SPECIALIST - Promotional Opportunity Open to Treasurer's AFSCME Employees Only

6 days ago

Pay$82411.20 - $105180.00 / year
LocationEverett/Washington
Employment typeFull-Time
  • Job Description

      Req#: 5345056
      Salary : $82,411.20 - $105,180.00 Annually
      Location : Main County Campus-3000 Rockefeller Ave, Everett, WA
      Job Type: Full-Time
      Remote Employment: Flexible/Hybrid
      Job Number: 2026-5276R
      Department: Treasurer
      Division: Treasurer
      Opening Date: 05/15/2026
      Closing Date: 5/22/2026 11:59 AM Pacific

      Description
      This position is open to Snohomish County Treasurer employees represented by AFSCME.
      BASIC FUNCTION
      Administer the implementation and use of software systems and hardware critical to the department/division's operations. Responsibilities include, planning, coordinating, developing, implementing and managing the technology efforts of the assigned division.

      Job Duties
      STATEMENT OF ESSENTIAL JOB DUTIES

      Duties may vary by division assignment:
      1. Administers the implementation and use of hardware and software for the assigned division, including assisting in the configuration, data conversion, customization and administration of major software systems. Liaison to Department of Information Technology (DoIT) and provides support during software roll-outs, operating system changes, software/system upgrades, equipment orders, true-up and technology replacement (TRP).
      2. Administers technology purchases, documents registration and licensing agreements in accordance with DoIT, division and department processes for ordering new hardware and software.Assists with acquisition process as required; conducts needs assessment planning and coordination of acquisition and installation of new hardware and software and supplies as needed.
      3. Coordinates with DoIT to track software and hardware. Keeps accurate records of technology inventory along with contractual and legal documents to meet audit requirements.Coordinates technology service and maintenance contracts as needed, including oversight/validation of work performed by consultants and vendors.Provides support to DoIT for software and licensing reconciliation.
      4. Division administrator for technology-related issues, including configuration and installation of personal computers, software, network and mobile data implementation projects. Assesses technical issues and provides troubleshooting support, elevating issues as appropriate. Coordinates with DoIT, vendors, technical staff and end users to resolve complex issues.
      5. Provides data analysis and strategic forecasting of division technology needs. Researches and reviews technology options available to address identified business requirements.
      6. Develops and recommends technology budget requirements for the assigned division. Monitors and tracks the technology budget, proposes and manages technology budget adjustments as needed.
      7. Develops queries, databases, and reports as necessary to meet regulatory reporting requirements and provides staff and management with information to support workflows and business decisions.
      8. Participates in assigned technology coordination groups and project teams; communicates status and decisions to management and other affected stakeholders.
      9. Maintains network access profiles/permissions, including access rights to directories, groups and files.Implements and enforces network policies and practices to promote operational efficiencies and help ensure network security/integrity.Coordinates and assists in emergency recovery activities, including equipment rebuilds, software reloads and special recovery processing.
      10. Supports DoIT standards and policies as well as recommend and implement departmental/division technology policies and guidelines, including software license management, technology use policies, and network system administration procedures.
      11. Develops technology training curriculum and reference materials.Provides training to individuals and groups as needed.
      12. Develops and maintains the division's internal web site and any related technical documentation. Assumes lead role on the internal web support team as assigned.


      Minimum Qualifications
      Bachelor's degree in information technology, business administration, computer science or related field; AND one (1) year of computer/technology experience; OR graduation from a two (2) year accredited program in information technology or related field; AND three (3) years of experience in computer/technology support, system administration, data tracking and analysis, database management, network administration, or related experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.

      SPECIAL REQUIREMENTS
      A valid Washington State Driver's License may be required for employment.
      Job offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
      Additional Information
      KNOWLEDGE AND ABILITIES
      Knowledge of:
      • current MS Office tools and Windows desktop operating systems
      • technology use standards and best practices
      • system and network security and redundancy/recovery, including disaster planning and recovery processes
      • requests for proposal (RFP), requests for qualifications (RFQ), and requests for information (RFI)
      • data management and system/database philosophy, standards, and best practices, including data Quality Assurance and Quality Control (QA/QC)
      • troubleshooting techniques and best practices
      • technology research, evaluation, and comparison
      • methods to manage processing records, documentation procedures, policies and associated audit requirements
      • software contract management, licensing and audit requirements
      • practical application of computer operations procedures
      • system and network capabilities and administrative processes
      • project management principles, tools, and techniques
      • basic understanding of relational databases
      Ability to:
      • establish and maintain positive working relationships with end users, vendors and other County employees
      • analyze general technology problems and facilitate implementation of sound solutions
      • work independently and as a team member with limited supervision
      • operate personal computers, peripheral equipment, and a variety of software, including word processing, spreadsheets, and workflow/data-tracking software
      • exercise good judgment knowing when to act independently and when to refer situations to a higher authority
      • maintain and organize accurate, detailed information and prepare custom reports
      • ability to train and lead employees in the use of county network and mobile data systems
      • plan, organize, and prioritize work to meet schedules and deadlines
      • work effectively in a service oriented position with frequent interruptions
      • plan and carry out successive steps to resolve problems in accordance with instruction, policies and accepted practices
      • participate and contribute to strategic database planning, design and development efforts

      PHYSICAL REQUIREMENTS
      Occasionally required to lift items weighing approximately thirty (30) pounds. Crouching, bending or kneeling to access equipment under office furniture.

      SUPERVISION
      The employee receives general direction from the division assigned supervisor. The work is performed with considerable independence and is reviewed through meetings, status reports and from results obtained.

      WORKING CONDITIONS
      The work is performed in the usual office environment.

      Snohomish County is an Equal Employment Opportunity (EEO) employer.
      Accommodations for individuals with disabilities are provided upon request.
      Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
      Visit to learn more about the following benefits.

      County Benefits
      • Medical Insurance
      • Vision Insurance
      • Dental Insurance
      • Retirement
      • Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
      • Long Term Disability (LTD)
      • Commuting Benefits
      • Employee Assistance Program (EAP)
      • Partners for Health Employee Wellness Program
      • Leave & Holidays
      Voluntary Benefits
      • Deferred Compensation 457(b)
      • Supplemental Group Term Life Insurance
      • Additional Accidental Death and Dismemberment Insurance (AD&D)
      • Flexible Spending Accounts (FSA)
      • Supplemental Individual Insurance Policies
      Healthcare Premiums
      • Regular full-time employees: If you work 35 or more hours per week, you will pay these for medical insurance. The County pays the for vision, dental, and basic life insurance.
      • Regular part-time employees: If you work between 20 and 34 hours per week, you will pay for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.
      Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the County's to learn more.
      01

      The following are a series of supplemental questions designed to assess your job-related experience and qualifications. Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each question truthfully and that your responses can be verified from information included within the application?
      • Yes
      • No

      02

      What level of education have you completed in information technology, business administration, computer science or related field?
      • No degree
      • 2 year accreditation/AAS (IT)
      • Bachelor's degree
      • Master's degree or greater
      • Certifications totaling 2 or more years

      03

      Which response best describes your experience with computer/technology support, system administration, data tracking and analysis, database management, network administration, or related experience?
      • No experience to less than 1 year
      • 1 year to less than 3 years
      • 3 years to less than 4 years
      • 4 years to less than 5 years
      • 5 or more years of experience

      04

      How many years of professional work experience do you have in the public sector?
      • No experience to less than 1 year
      • 1 year to less than 3 years
      • 3 years to less than 5 years
      • 5 or more years of experience

      05

      How much office experience do you have in one or more of the following fields: computer/technology support, system administration, data tracking and analysis, database management, network administration, or related experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities outlined in the job description?
      • No experience to 2 years
      • 2 years to less than 3 years
      • 3 years to less than 4 years
      • 4 years to less than 5 years
      • 5 or more years

      06

      How many years of experience to you have developing technology training materials?
      • No experience to less than 1 year
      • 1 year to less than 3 years
      • 3 years to less than 5 years
      • 5 or more years

      07

      Which statement best describes your proficiency with Microsoft Office suite, including Word, Excel, Access, Teams and Outlook?
      • Beginner
      • Competent
      • Proficient
      • Expert

      08

      What statement best describes your experience with implementing technology tools in an office environment?
      • No experience to 2 years
      • 2 years to less than 3 years
      • 3 years to less than 5 years
      • 5 or more years

      09

      What statement best describes your experience developing queries, databases, and reports, including SSRS, to meet regulatory reporting requirements and provides staff and management with information to support workflows and business decisions?
      • No experience to less than 2 years
      • 2 years to less than 3 years
      • 3 years to less than 5 years
      • 5 or more years

      10

      Which statement best describes your experience as a system administrator of software systems used in an office environment?
      • No experience to less than 2 years
      • 2 years to less than 3 years
      • 3 years to less than 5 years
      • 5 or more years

      11

      How many years of experience do you have training co-workers or employees?
      • No experience to less than 1 year
      • 1 year to less than 2 years
      • 2 years to less than 5 years
      • 5 or more years

      12

      How many years of experience do you have working with vendors related to technology solutions?
      • No experience to less than 1 year
      • 1 year to less than 2 years
      • 2 years to less than 5 years
      • 5 or more years

      13

      How many years of experience do you have troubleshooting hardware and software issues in a work environment?
      • No experience to less than 1 year
      • 1 year to less than 3 years
      • 3 years to less than 5 years
      • 5 or more years

      14

      Answer using a minimum of 150 words and a maximum of 250 words. This position requires close collaboration with various departments, taxing districts, vendors and end users. How do you ensure effective communication and coordination of technical information in a complex, professional environment?
      15

      Answer using a minimum of 150 words and a maximum of 250 words. Describe in detail your experience analyzing how technology could be used to improve operations in a professional setting.
      16

      Answer using a minimum of 150 words and a maximum of 250 words. Describe in detail a time when you led or supported a new software or hardware system in a professional setting. Specifically outline the steps you took from planning to execution.
      Required Question
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