• Job Description

  Req#: 10434

  Oak View Group

  Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

  We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.

  More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

  Overview

  The Ticketing Service Specialist is a part-time, event-based position that is responsible for ticket sales and guest services for shows or events. The amount of hours an employee will work is dependent on the venue's event schedule.

  Located just two miles east of Downtown Dallas, Fair Park is the largest historical landmark in Texas and boasts one of the nation’s largest collections of 1930s art and architecture. The 277-acre campus is home to the State Fair of Texas, museums, Cotton Bowl Stadium, an outdoor amphitheater, Music Hall at Fair Park (Broadway shows, ballet, opera), and over one thousand events each year.

  You can learn more about our venue here: https://fairpark.org/index.php/en/

  This role will pay an hourly wage of $13.00.

  For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

  Responsibilities

  • Opens and or closes ticket window as required.
  • Deal knowledgeably, pleasantly, and professionally with the general public on the telephone and in person.
  • Collect proper amount for purchase of tickets/coupons as well as issue proper number of tickets/coupons and correct change with efficiency and accuracy.
  • Knows, understands, and informs customers of the refund/exchange policy.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Maintains knowledge of all event information and seating charts.
  • Reconcile all monies received from ticket/coupon sales and orders.
  • Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
  • Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
  • Stays familiar with all paperwork and documents used in the Box Office. Fill them out properly and completely. This includes balance sheets, accessible order forms, mailing list forms, etc.
  • Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
  • Files various records and reports. Performs related clerical work as assigned.
  • Maintains knowledge on venue/event directions, locations, and information.
  • Other duties as assigned by the Senior Box Office Manager/Assistant Manager.

  Qualifications

  • High school diploma or general education degree (GED)
  • A minimum of 1 year money handling experience.
  • A minimum of 1 year of customer service experience.
  • Ability to count money, make change accurately.
  • Ability to listen and follow instructions.
  • Ability to input data into a computer to record sales transactions.
  • Ability to work independently and as a member of the team.
  • Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information.
  • Good problem solving skills and organizational ability.
  • Good customer service skills and sense of public relations.
  • Knowledge of venue ticketing systems; knowledge of the Paciolan Ticketing Platform desirable.
  • Strong customer service skills.

  • Proficiency using Microsoft Office Products (Word, Excel, PowerPoint, and Outlook) and ticketing systems.

  • Bi-lingual (English & Spanish) preferred
  • Flexibility to work nights, weekend and holidays, required.

  Strengthened by our Differences. United to Make a Difference.

  At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

  EEO

  Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

• About the company

  •Transforming Events Into Experiences•

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