Pennant Group
Tier 1 Help Desk IT Support
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Job Description
- Req#: JR56688
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $65,000
- Full benefits package including medical, dental, vision, and 401(k) with match
- Paid time off, holiday pay, and opportunities for professional development
- True work-life balance with a focus on self-care
- Supportive and collaborative work environment that values employee input
- Opportunity for career growth in both customer service and IT support
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions
- Identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary
- Install, configure, and maintain computer systems, software applications, and peripheral devices
- Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues
- Collaborate with cross-functional teams to implement and maintain IT projects and ensure compliance with best practices
What is Required (Qualifications):
- BS Degree in Computer Science or Information Systems, or equivalent experience
- Minimum of 1 year of experience providing technical support
- Experience with a ticketing system such as Zendesk or ServiceNow
- Understanding of Active Directory and M365
- Excellent problem-solving skills and good verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- A passion for technology and a willingness to learn new tech
- Strong work ethic with a focus on delivering quality service and support
#HealthcareServices #ITSupport #CustomerService #CareerGrowth #WorkLifeBalanceAbout the company
Our home health and hospice agencies and senior living communities operate relatively independently and have no traditional corporate headquarters. Instead, they are supported by a “Service Center,” a world-class team of professional resources that advise on their respective fields of information technology, compliance, human resources, accounting, payroll, legal, risk management, education and other services. This allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agency or community.
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