• Job Description

  Req#: J-62222

  Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

  Ready to explore a career path? Start your journey.

  CREATE YOUR JOURNEY WITH US AT AMEX GBT!
  As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

  We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

  We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

  What You’ll Do on a Typical Day

  • Advise and arrange travel for corporate business customers (both individuals and groups)

  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

  • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, and Amadeus. Training may be provided

  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

  • Use positive telephone service techniques and act on special customer requests

  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

  • We look forward to sharing more detailed job functions and key performance indicators during the interview process.

  What We’re Looking For

  • Ideally have at least 2 years’ corporate travel counsellor experience, including detailed understand of fares and ticketing rules, both domestic and international, land, air and sea travel

  • Understanding and awareness of partner products and services, such as airline, hotel and vehicle or rail services

  • Experience in working with at least one Global Distribution System (GDS) such as Sabre, Travel port or Amadeus

  • Could have some leisure, airline reservation, or other travel experience

  • Experience working in a team

  • Experience working in a high touch service environment where performance is measured through both customer satisfaction as well as through meeting and exceeding key revenue and servicing targets

  • Passion for Excellence in Client Service

  • Attention to detail - ability to act with integrity, and deal sensitively with personal and confidential traveler information

  What You Get From Us

  • A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers.

  • The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.

  • The flexibility to work from home in a truly global workplace.

  • Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.

  • An environment that champions Diversity, Equity and Inclusion. We have a network of INclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.

  Other similar Job Titles:

  • Customer Service Representatives
  • Meeting and Convention Planners
  • Travel Agent
  • Travel Advisor
  • Hospitality Consultant
  • Travel Specialist

  Location

  United Kingdom - Virtual Location

  The #TeamGBT Experience

  Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • Wellbeing resources to support mental and emotional health for you and your immediate family.

  • And much more!

  All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

  We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

  What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

• About the company

  American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters.

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