• Job Description

  Req#: 1341741BR

  Job Description

  Join the Disney Central Team as a Travel Trade Associate!
  
  We create a magical experience for our Guests, Travel Agents and their clients before they arrive for their Walt Disney World® Resort vacation! The Disney Travel Trade Associate position is a large volume inbound contact center role which uses sales techniques and provides services to help Guests and Travel Agents plan upcoming vacations.
  
  Located in Orlando, FL, this is an hourly position with an incentive program based on performance, conversion rates, and average handling time metrics. We also attend a paid training class where you will participate in multiple performance and knowledge assessments. The operating hours of Disney Central in Orlando, FL are Sunday through Saturday, 6:00 a.m. to 11:30 p.m.
  
  The starting pay rate for this position is $19.00 per hour. Travel Trade Associates will have the ability to earn performance incentives ranging from an average of $1.92 to $7.50 per hour.

  Responsibilities

  • Providing direction and recommendations to Travel Agents and Guests so that they can have the magical vacation experience that they envision. You will provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
  • Providing Guest Service in each interaction and use de-escalation skills when problems arise and help Travel Agents, Guests and Cast Members find the best solutions
  • Building and being an excellent partner with Travel Agents, Guests and Cast Members from all lines of business to provide excellent service
  • Find solutions to Travel Agents and Guests’ requests to enhance their vacation experience
  • Meet or exceed required departmental metric expectations, including efficiency goals
  • Maintain discretion and Guest confidentiality
  • Complete all required Company trainings and compliance courses as assigned
  • Flexible with work schedule, including overtime, weekends and holidays

  Basic Qualifications

  • One (1) year of sales proficiency in a Service environment
  • Capacity to handle conflict resolution and use good judgment when making decisions through a balance of integrity and partner resourcing
  • Written, verbal and interpersonal communications skills
  • Grammar proficiency and professional email etiquette
  • Computer proficiency within a Microsoft Windows environment while navigating between multiple and concurrent computer applications with multiple monitor workstations
  • Adaptability to the fluctuating needs of our operations
  • Knowledge of Disney Products

  Preferred Qualifications

  • Bilingual
  • Three (3) years of Travel Agency or Contact Center experience
  • Sales and closing skills with the ability to overcome objections

  Additional Information

  The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
  
  The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
  
  
  KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

  Segment

  Disney Parks, Experiences and Products

  Business

  Walt Disney World Resort

  Category

  Sales

  Job Type

  Full Time

  City

  Orlando

  State / Region / Province

  FL

  Postal Code

  32830

  Country / Region

  US

• About the company

  The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes Disney Parks, Experiences and Products; Disney Media & Entertainment Distribution; and three content groups—Studios, General Entertainment and Sports—focused on developing and producing content for DTC, theatrical and linear platforms.

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