• Job Description

  Req#: R-131546

  Vehicle Valuation Expert– Salary of up to £26,000

  Location - Norwich

  Strong customer services background in a vehicle focused environment or worked within a claims handling position before? Then this could be the role for you!

  Managing total loss cases is a critical area of Aviva’s claims operation.

  As a vehicle valuation expert, you will be responsible for indemnity spend per year while making sure we are able to settle claims with our policy holders fairly. Your success significantly impacts Aviva’s success in the market and customer experience, and is directly linked to Aviva’s indemnity spend

  Aviva operate a "Smart working" policy to all of our colleagues- this means you are required to come in to the office atleast 50% of your working week.

  Training is also provided for this position and there is an expectancy to be full time in the office for the first 4-6 weeks - The smart working policy is introduced after the training period.

  A bit about the job:

  Your main objective will be to settle total lost claims early and with accurate valuation, using the aid of an analytics valuation tool and engineer support for complex cases .

  You will also be:

  • Performing valuations on vehicles classified as total loss

  • Liaising with customers, engineers, and suppliers to ensure claims are settled in line with customer satisfaction

  • Providing an excellent level of care and service to Aviva policy holders.

  • Proactively settle claims with up to date diary and post management

  Skills and experience we’re looking for:

  • An understanding of fraud investigations and possible outcomes of investigations (Preferred not essential)

  • Ability to fact find and analyse claim information to identify discrepancies

  • Experience working in insurance claims or fraud investigation and knowledge of UK legislation including The Fraud Act 2006 (desirable)

  • The ability to effectively manage personal workload

  • Excellent communication skills – written and oral

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Salary of up to £26,000 (depending on location, skills, experience, and qualifications)

  • Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

  • Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

  • Brilliantly supportive policies including parental and carer’s leave

  • Flexible benefits to suit you, including sustainability options such as cycle to work

  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

  • We take your wellbeing seriously with lots of support and tools

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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