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Virtual Assistant (VA) - Psychiatry Administrative Support
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Job Description
- Req#: qWHaZYNysdkZ
Employer Industry: Healthcare / Mental Health Services
Why consider this job opportunity:
- Competitive salary, based on level of experience, with opportunities for growth
- Flexible remote work opportunity from the Philippines
- Supportive work environment focused on patient-centric care
- Chance to contribute to innovative mental health solutions and clinical research
- Work in a role that emphasizes strong communication and organizational skills
- Collaborate with a dedicated team in the field of psychiatry and behavioral health
What to Expect (Job Responsibilities):
- Conduct structured patient intake via phone, email, and secure platforms
- Schedule appointments based on provider criteria, managing waitlists and cancellations
- Maintain accurate demographic and insurance records in electronic medical records (EMR)
- Verify insurance eligibility, benefits, deductibles, and coverage
- Ensure compliance with HIPAA standards and maintain billing-ready documentation
What is Required (Qualifications):
- Minimum of 2 years as a Healthcare Virtual Assistant, Medical Billing VA, or Patient Access Specialist
- Experience with U.S. insurance processes, CPT, ICD-10, and payer workflows
- Familiarity with EMR/Billing systems such as Athena, DrChrono, Kareo, AdvancedMD, or Epic
- Excellent written and verbal English communication skills
- Strong attention to detail and understanding of confidentiality
How to Stand Out (Preferred Qualifications):
- Experience with telehealth workflows and TMS or ketamine authorization
- Background in psychiatry or behavioral health practice
- High-volume scheduling coordination experience
- Knowledge of medical coding and billing software
- Familiarity with revenue cycle management processes
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