Lake Area Mortgage
Visitor Services Associate
This job is now closed
Job Description
- Req#: 442580
- Demonstrates a strong guest-first mindset by consistently delivering exceptional service to both internal and external guests.
- Actively promotes, sells, and provides support for the LACMA membership program.
- Maintains a general understanding of LACMA’s policies, membership offerings, exhibitions, and programming schedules.
- Effectively communicates details regarding visitor experiences and specific works of art.
- Provides gallery support to visitors when necessary.
- Shares relevant and accurate information with colleagues, members, and visitors through clear written and verbal communication.
- Ensures consistent and reliable attendance.
- Participates in scheduled training sessions as required.
- Manages the register, processes payments for tickets, memberships, and donations, ensuring accuracy in cash handling.
- Refers guest service concerns, complaints, or unresolved queries to the Visitor Services Leadership team.
- Performs other assigned duties and projects as needed.
- The expected hourly rate for this Los Angeles, CA based position is $20.00, subject to change.
- Minimum of two years of experience in a high-volume, customer service-oriented environment.
- Preferred background in Art History.
- Proficient in ticketing software, with experience in Tessitura preferred.
- Strong basic math skills.
- Availability to work flexible hours, including holidays, nights, and weekends
Visitor Services Associate (Temporary, Part-Time)
Visitor Services
Reporting to the Lead, the Visitor Services Associate is responsible for providing outstanding visitor service while working front-of-house posts at the Ticket Office or in the museum. The Associate processes and sells museum admission, special programming tickets, LACMA membership, and LACMA Fund donations. The Associate position also provides outstanding visitor service while working within select exhibition spaces ensuring that museum policies and procedures are upheld and sharing important information pertaining to specific works of art. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies including the general public, members, donors, VIPs, and staff.
Responsibilities:
Benefits:
Qualifications:
About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.