• Job Description

  Req#: 13184

  Description

  The Wholesale Account Specialist contributes to customer retention and account growth by strengthening relationships through account maintenance and management. Supports and services Cole Haan’s Wholesale Customers in collaboration with Sales Organization. Ensures a level of superior service and quality customer experience partnering with internal teams and external partners.

  Customer Service Activities:

  • Act as liaison between wholesale customer and internal partners as point of contact for problem resolution
  • Communicate proactively with sales any issues impacting external wholesale customers and relevant internal partners
  • Partner with wholesale account executive team and customer operations team to address business issues/financial risk and work collaboratively to resolve specific allocation/logistical issues to ensure optimal wholesale customer experience

  Order Management/Reporting/Analysis Activities:

  • Review and maintain orders from time of receipt through time of shipment which includes post shipment activities, detailed knowledge of order status, executing order changes and monitoring shipment flow to mitigate any revenue risk
  • Order analysis to ensure order integrity in product assortment, pricing, allocations and ship dates. Resolve any issues by partnering with Sales Team and wholesale customer.
  • Ensure orders are prepared and monitored to maximize fill rate and align with delivery/shipping calendar; and ship on time to prevent chargebacks that will negatively impact margin
  • Provide post shipment reporting/support when required for visibility to delivery and fill rates and potential return authorizations
  • Partner with Sales and Operations departments to protect revenue by proactively reporting monthly risk/liabilities and engaging in decision making planning
  • Provide weekly analysis for visibility of shipped dollars versus potential risks with recommendations to maximize business and customer best outcomes.

  Qualifications

  • BS/BA degree preferred
  • Knowledge of Microsoft Office Suite required, and SAP experience preferred
  • Ability to prioritize and pivot in managing workload in order to meet deadlines and align with company priorities
  • Two years or more job-related experience preferred
  • Ability to communicate professionally and concisely both verbally and in written format

  This position is not available to be performed in Colorado.

  As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

• About the company

  Cole Haan is an American brand of men's and women's footwear and accessories brand that serves markets worldwide.

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