• Job Description

  Req#: REF10249W

  Company Description

  ABOUT IQ-EQ

  We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.

  We employ a global workforce of 5,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

  Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

  Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

  We’re driven by our Group purpose, to power people and possibilities.
  

  Job Description

  Our IT team partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading-edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution, and delivery of first-class services.

  We are embarking on an exciting integration programme which will see us leverage the features of the Office365 stack as we migrate services to the cloud.

  The Workplace Support Technician will have a strong background in End User and Executive Support, be customer focused, and have a good knowledge of End User hardware and collaboration tools. Along with this, the individual will provide tier 2 & tier 3 support and will be well-versed in back-end infrastructure technology to handle advanced troubleshooting and join escalation calls.

  Responsibilities

  • Customer focused support across End User Technologies
  • Supports the Technology Coordinator and effectively carries out assigned duties
  • Lead local infrastructure projects as required.
  • Assist with Project management & help in preparation presentation.
  • Ability to liaise with local vendors and suppliers
  • Collaborate with Business Partners and Stakeholders to implement Service Improvement Plans
  • Possess a strong technical background on end-user/desktop support and audio-visual set-up and support
  • Provide on-call support when required
  • Good knowledge of networking, VPN and telephony platforms
  • Be a reference for the team with good knowledge of administering Active Directory, Exchange, File and Folder permissions, Group Policies, and Microsoft Teams
  • In depth understanding and experience supporting Microsoft Operating Systems, security and patching
  • Database administration
  • Mobile device management
  • Infrastructure Maintenance
  • Resolution of IT Help Desk tickets
  • Support for hardware or software installation, configuration, and troubleshooting technology users
  • Inventory management
  • Troubleshooting and analysis of complex issues
  • “Hands On” flexible “Can Do” attitude
  • Fluent in English

  Qualifications

  • Microsoft Certification – Windows 7/10/11, Active Directory, O365
  • ITIL – Foundation
  • Minimum 5 years supporting End Users and associated technologies
  • Executive/VIP Support
  • Good all-round knowledge of IT Infrastructure
  • Windows 10,11
  • Azure Active Directory
  • SCCM
  • Mobile Device Management / Intune
  • Teams / Skype for Business
  • Citrix XenApp / Zen Desktop

  Additional Information

  OUR COMMITMENT TO YOU AND THE ENVIRONMENT

  As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

  There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

  Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

  We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

• About the company

  We are IQ-EQ, a leading investor services group employing 3400+ people across 23 jurisdictions worldwide. We bring together that rare combination of global technical expertise and a deep understanding of our clients' needs.

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