Lead Software Engineer - ServiceNow

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As a Lead Software Engineer at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Provide oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ execution and implementation of processes and procedures
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
• Identify and mitigates issues to execute a book of work while escalating issues as necessary
• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
• Follow and enhance the scrum practices for continuous team processes improvement
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Significant software development experience with proven ServiceNow architect/team lead responsibilities.
• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
• ServiceNow certifications: CSA, CAD, CIS–ITSM.
• Ability to translate business requirements into scalable technical solutions.
• Experience leading teams of technologists and driving strategic initiatives. Hiring, developing, mentoring, and recognizing talent.
• Strong understanding of SDLC and ITIL practices.
• Expertise in resource allocation and project planning to deliver within timelines.
• Deep knowledge of ServiceNow architecture, data/security models, and application framework; strong integrations and authentication patterns.
• Proficiency in performance optimization (scripts, indexing, queries, tuning), Performance Analytics (KPIs, reporting), and JavaScript/AngularJS for reusable, testable components; committed to continuous learning.

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Experience implementing the Service Portal on ServiceNow (preferred).
• Demonstrates strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.