Medical Assistant

Medical Assistant I – Medical Office

Location: Boone, North Carolina | Medical Office | Full-Time | Non-Exempt

Why You'll Love Working Here

As a Medical Assistant I at UNC Health Appalachian, you'll play a key role in delivering high-quality outpatient care by supporting both clinical and administrative functions. You'll work alongside providers, nurses, and administrative staff to ensure patients receive safe, efficient, and compassionate care.

This role is ideal for individuals who enjoy working directly with patients while supporting a busy medical practice through both hands-on clinical assistance and administrative coordination.

Located in the heart of the Blue Ridge Mountains, Boone, North Carolina offers a perfect balance of community, culture, and outdoor adventure.

• Compensation: Starts at $17.87/hour, based on education, experience, certification, and internal equity.
• Schedule: Monday through Friday, 8-hour shifts.
• Applicable Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee support programs; and professional development opportunities.
• Benefits Eligibility: Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.
• Status: Non-Exempt

What You'll Do as a Medical Assistant

Clinical Support

• Provide clinical support in a fast-paced outpatient medical office.
• Assist with patient examinations, procedures, vital signs, and patient preparation under provider supervision.
• Collect, document, and communicate patient information accurately.
• Support providers in delivering high-quality patient care.

Administrative Support

• Maintain accurate patient records within the Electronic Health Record (EHR).
• Schedule appointments and coordinate patient flow throughout the clinic.
• Answer patient inquiries and assist with front-office functions as needed.
• Ensure timely and accurate completion of clinical documentation.

Patient Experience & Education

• Educate patients regarding treatments, medications, procedures, and follow-up instructions as directed.
• Promote a professional, welcoming, and patient-centered environment.
• Communicate effectively with patients, families, providers, and team members.
• Support exceptional customer service and positive patient experiences.

What We're Looking For

Education

• High School Diploma or GED required.

Experience

• Previous experience in healthcare or a clinical setting preferred.

Required Licensure & Certifications

• Basic Life Support (BLS) certification through the American Heart Association required at hire.
• Registered Medical Assistant (RMA), Certified Medical Assistant (AAMA/CMA), or Certified Clinical Medical Assistant (CCMA) certification required within one (1) year of hire.

Knowledge, Skills & Abilities

• Strong multitasking and organizational skills.
• Excellent communication and interpersonal skills.
• High attention to detail and commitment to accuracy.
• Ability to work effectively in a team-based healthcare environment.
• Basic understanding of medical terminology and Electronic Health Record (EHR) systems.
• Commitment to patient-centered care and customer service excellence.

Physical & Work Environment

Physical Demands

• Standing, walking, and sitting for extended periods throughout the workday.
• Lifting and carrying medical supplies and equipment up to 50 pounds occasionally.
• Frequent bending, reaching, and manual dexterity for procedures and equipment use.
• Clear verbal communication with patients and team members.

Working Conditions

• Indoor clinical environment with exposure to medical equipment and instruments.
• Regular interaction with patients, providers, and support staff.
• Adherence to safety, infection control, and regulatory protocols.
• May require flexibility in scheduling, including occasional evenings or weekends.

What Sets Us Apart

• Career Growth: Access tuition reimbursement, continuing education opportunities, and clinical career pathways.
• Impactful Work: Your support directly contributes to patient safety, quality outcomes, and community wellness.
• Team Culture: Join a collaborative, mission-driven team committed to excellence, compassion, and service.
• Mountain Lifestyle: Live and work in one of North Carolina's most beautiful and desirable regions.

Ready to Make a Difference in Patient Care?

Apply today to join UNC Health Appalachian as a Medical Assistant I – Medical Office and help provide exceptional care to patients throughout the High Country.

About UNC Health Appalachian

It's official. UNC Health Appalachian earned an "A" Leapfrog Patient Safety Grade. UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, the Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation.

UNC Health Appalachian remains committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine.

It exists to improve the health and well-being of North Carolinians and others we serve while furthering the teaching mission of the University of North Carolina School of Medicine. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognitions for quality care, patient safety, and the overall patient experience.

For more information, visit unchealth.org.

Equal Opportunity Employer

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences.

UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered.

Employment is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.