Receptionist

Clinic Receptionist

Location: Boone, North Carolina | Clinic/Outpatient Services | Full-Time | Non-Exempt

Why You'll Love Working Here

As a Clinic Receptionist at UNC Health Appalachian, you play a vital role in creating a welcoming, organized, and compassionate patient experience. You'll support smooth clinic operations by serving as the first point of contact, whether greeting patients, coordinating schedules, or facilitating communication between clinical teams.

Working in the heart of the Blue Ridge Mountains, you'll enjoy a supportive workplace culture rooted in teamwork, respect, and community.

Located in beautiful Boone, North Carolina, you'll have access to hiking, biking, skiing, local arts, dining, and year-round outdoor recreation while enjoying life in one of the most desirable mountain communities in the Southeast.

• Compensation: Starting at $16.45/hour, based on education, experience, certification, and internal equity.
• Schedule: Full-Time 8:30 AM - 5:00 PM Monday - Friday
• Applicable Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee support programs; and professional development opportunities.
• Benefits Eligibility: Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.
• Status: Non-Exempt

What You'll Do as a Clinic Receptionist

Patient Reception & Customer Service

• Greet patients and visitors warmly, ensuring a positive and professional first impression.
• Answer incoming phone calls, provide accurate information, and route inquiries appropriately.
• Deliver exceptional customer service that reflects UNC Health Appalachian's mission, vision, and values.
• Maintain a welcoming atmosphere for patients, families, and visitors.

Scheduling & Administrative Support

• Schedule appointments and coordinate provider calendars.
• Verify insurance information and maintain accurate patient demographic records.
• Perform administrative duties including data entry, filing, scanning, and document organization.
• Support efficient patient flow by coordinating with providers and clinical team members.

Records & Compliance

• Maintain strict HIPAA compliance and protect patient privacy at all times.
• Ensure patient records are accurate, complete, and up to date.
• Follow organizational policies, procedures, and regulatory requirements.
• Assist with front office operations to support clinic efficiency and patient satisfaction.

What We're Looking For

Education

• High School Diploma or GED preferred, but not required.

Experience

• One (1) year of experience in a medical office, clinic, or healthcare setting preferred.

Licensure & Certifications

• Basic Life Support (BLS) certification through the American Heart Association preferred, but not required.

Knowledge, Skills & Abilities

• Strong communication, customer service, and interpersonal skills.
• Proficiency with computers, scheduling systems, and office applications.
• Knowledge of HIPAA and patient privacy regulations.
• Familiarity with medical terminology preferred.
• Excellent organizational, attention-to-detail, and time-management skills.
• Ability to remain flexible and calm in a fast-paced healthcare environment.

Physical & Work Environment

Physical Demands

• Prolonged sitting while performing front desk and computer-based work.
• Occasional standing when assisting patients at reception.
• Minimal lifting of files, office supplies, or equipment.
• Frequent keyboard use and computer screen time.
• Adequate vision to read documents and electronic health records.

Working Conditions

• Indoor, climate-controlled clinical office environment.
• Frequent interaction with patients, families, providers, and staff.
• Moderate noise level typical of a healthcare setting.
• Primarily weekday schedule with occasional evenings, weekends, or holidays depending on clinic needs.
• Adherence to safety, infection-control standards, and organizational policies.

What Sets Us Apart

• Career Growth: Access tuition reimbursement, continuing education opportunities, and career development pathways.
• Impactful Work: Serve as a key part of the patient experience while contributing to quality care and community wellness.
• Team Culture: Join a collaborative, mission-driven team committed to excellence, compassion, and service.
• Mountain Lifestyle: Live and work in one of North Carolina's most beautiful and desirable regions.

Ready to Make a Difference in the Patient Experience?

Apply today to join UNC Health Appalachian as a Clinic Receptionist and help create an exceptional experience for patients, families, and visitors throughout the High Country.

About UNC Health Appalachian

It's official. UNC Health Appalachian earned an "A" Leapfrog Patient Safety Grade. UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, the Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation.

UNC Health Appalachian remains committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine.

It exists to improve the health and well-being of North Carolinians and others we serve while furthering the teaching mission of the University of North Carolina School of Medicine. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognitions for quality care, patient safety, and the overall patient experience.

For more information, visit unchealth.org.

Equal Opportunity Employer

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences.

UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered.

Employment is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.