Network Administrator

Description

As a Network Administrator for Information Technology (IT) and Operational Technology (OT) systems, you will develop maintenance schedules, deploy software updates, monitor deployments, and remediate incidents for servers and appliances at our various locations. You will complete moves, ads, and changes as well as performing Access Management activities. Attention to detail, the ability to comprehend technical release notes, and creating activity reports is required.

In addition to ensuring the fingerprints of our Core Values are in everything we do, the Network Administrator is expected to embody the IT&S department’s four cultural pillar.

Accountability & Integrity

• We hold ourselves to a high standard and follow through on our commitments. Our transparency, and ability to deliver on our promises make us a trusted and respected business partner.

Customer Focus

• We understand our customers’ needs and advocate for them. Our relationship with our customers ensures the technical needs of the business are met.

Growth & Learning

• We embrace new technology and skills to better meet the company’s needs. Our passion for new technology keeps us ahead of future opportunities for business.
• We relate with inclusion, kindness, curiosity, and humility. Respect for differences leads to innovation and collaboration.

Daily Operations

• Review operational status and stability of Network infrastructure (including switches, routers, firewalls and relevant appliances) in both IT and OT environments.
• Validation of backup activity status and research all incidents
• Review software patch release notes for compatibility and installation processes.
• Schedule maintenance windows for deployments, following all change management processes.
• Install new / rebuild existing network equipment in accordance with standards and architected designs based on project / operational requirements.
• Administers and monitor nodes in Cisco DNA Center
• Validation of network equipment backups
• Participate in on-call rotation for support
• Create reporting as needed and present results to stakeholders.
• Performs general Windows server, Active Directory and GPO administration / configuration / maintenance tasks
• Identity / access management, and user provisioning in Microsoft environments
• Respond quickly and effectively to incidents through troubleshooting server software and hardware issues
• Provide recommendations on system enhancements that will improve reliability and performance of system
• Assist with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs
• Researches, evaluates and recommends software and hardware solutions based on business need & anticipated growth
• Supports Company’s commitment to a culture of safe work practices

Operational Management

• Create knowledge articles to document software patch deployment and remediation tasks.
• Complete emergency (zero day) patch deployments.
• Complete moves, adds, and changes for maintenance collections and deployments.
• Monitor and remediate patching activity across a range of maintenance schedules.
• Manage and ensure effectiveness of our security solutions
• Establish and maintain regular written and in-person communications with the client and organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent Patch Management activities.
• Perform routine audits of patching activity to confirm all updates are being applied and reported correctly.
• Participate in routine audits to record patch levels and create reports to meet compliance.

Requirements

Required Formal Education & Certification

• College diploma or university degree in the field of computer science and/or 4+ years equivalent work experience.
• ITIL Foundation
• CCNA
• A+ Network

Knowledge & Experience

• 5+ years, experience managing and configuring enterprise-wide LANs, WANs, WLANs, VLANs, firewalls, etc. Additional years of experience for Level 3 position.
• 2+ years, experience administering tenants Azure or similar public cloud provider.
• Strong technical knowledge of Cisco Networking Software (IOS, XE, XR, and NX-OS)
• Hands-on experience troubleshooting hardware such as servers, routers, firewalls, switches, modems, network interface cards, etc.
• Excellent knowledge of current protocols and standards, including TCP/IP, 802.11, EIGRP, BGP, IPSEC.
• Experience with Firewalls, VPN (IPSEC and GRE), route/switch, EIGRP, QoS, DMVPN, and BGP.
• Experience configuring and managing QoS.
• Understanding of orchestration and automation methodologies
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
• Experience in a Managed Services environment is a plus.

Personal Attributes

• Good understanding of the organization's goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into Patch Management issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in a user-friendly language.
• Keep attention to detail.
• Proven analytical and problem-solving abilities.
• Experience working in a team-oriented, collaborative environment.
• Proficient documentation & technical writing skills.
• Passionate about providing a high quality of service and believes in relentless customer satisfaction.
• Promote a strong work ethic with the ability to meet commitments & deadlines.
• Ability to maintain ownership & independence in a fast-paced high-volume environment.
• Ability to maintain a sense of professionalism & urgency in all customer communications.