Night Auditor

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Provide warm, professional, and personalized service to guests throughout the overnight shift.
• Complete the nightly audit accurately and in accordance with Fairmont standards and established procedures.
• Reconcile daily hotel transactions, including room charges, payments, adjustments, and departmental revenues.
• Verify and balance Front Office, Food & Beverage, and other hotel revenue transactions.
• Review and reconcile guest and house accounts, ensuring discrepancies are identified and resolved promptly.
• Process and post room charges, payments, adjustments, and other financial transactions accurately.
• Verify cash drawers and complete required cash-handling and banking procedures.
• Prepare and distribute daily financial and operational reports as required.
• Review and investigate discrepancies identified during the nightly audit and communicate unresolved issues to appropriate leadership.
• Ensure all transactions are properly documented and supported.
• Monitor and maintain accurate guest account information.
• Process overnight arrivals, departures, room changes, and guest requests as required.
• Assist guests with check-in, check-out, billing inquiries, and other Front Office needs.
• Respond promptly and professionally to guest concerns and assist with service recovery.
• Maintain thorough knowledge of hotel amenities, restaurants, outlets, events, services, and local attractions.
• Monitor hotel activity during overnight hours and communicate operational or security concerns to the Manager on Duty and appropriate departments.
• Support emergency procedures and follow all hotel safety and security protocols.
• Communicate effectively with the Front Office, Royal Service, Housekeeping, Security, and other departments to ensure operational continuity.
• Complete the overnight pass-on and communicate relevant information to the incoming Front Office team.
• Maintain accurate records, reports, and documentation in accordance with hotel procedures.
• Follow all Fairmont New Orleans policies, procedures, and financial controls.
• Maintain confidentiality when handling guest, colleague, and financial information.
• Maintain a clean, organized, and professional Front Office environment.
• Perform additional duties as assigned.

Qualifications

• Previous Front Office, Night Auditor, Guest Services, or hotel operations experience preferred.
• Previous experience in a luxury hotel or upscale hospitality environment preferred.
• Previous accounting, cash handling, or financial reconciliation experience is an asset.
• Strong knowledge of Front Office operations and hotel accounting procedures.
• Previous experience with a Property Management System, preferably OPERA Cloud.
• Strong Microsoft Office skills, particularly Excel, preferred.
• Excellent mathematical, analytical, and reconciliation skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong guest service and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Ability to remain calm and professional when handling guest concerns and overnight operational issues.
• Strong organizational skills and ability to meet time-sensitive deadlines.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work overnight shifts, weekends, holidays, and extended shifts as operationally required.
• Must be legally authorized to work in the United States.

Additional Information

All your information will be kept confidential according to EEO guidelines.