Public Safety Telecommunicator (Office Automation)

About the Position: The incumbent of this position serves as Public Safety Telecommunicator for the US Army Installation Management Command, in the Directorate of Emergency Services Police and Provost Marshall Division, Communications Branch in Joint Base Lewis-McChord, Washington.

***Note: Multiple positions may be filled from this announcement.***

Duties

• Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Responsible for caller interrogation to determine the problem and the nature of the call.
• Identify nature of emergency, level of response required based on local protocols, and provide additional information to the responding units.
• Monitor computerized fire alarm systems and other alarm systems such as Joint Capabilities Integration Development System (ICIDS) alarm systems.
• Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alerting systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent must, within 16 weeks from the date of employment, demonstrate reasonable proficiency at local training guidelines on the use of E911, Computer Aided Dispatch (CAD), Land Mobile Radio (LMR), and station alerting software and equipment.
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must be a qualified typist, (40 wpm).
• Incumbent must pass a pre-employment fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• The incumbent is required to obtain and maintain a valid state driver’s license.
• The incumbent is required to obtain and maintain certification in Emergency Medical Dispatch based on the program standards at the location assigned.
• The incumbent is required to obtain and maintain certification in Cardiopulmonary Resuscitation (CPR) based on the program standards at the location assigned.
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Incumbent must complete the National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• The incumbent is responsible for attaining and maintaining Continuing Dispatch Education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position is a Testing Designated Position (TDP) subject to applicant testing and random drug testing. Tentatively selected applicants will be required to sign DA Form 5019 requiring participation in random drug urinalysis testing.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).