Service Desk Specialist

We are seeking a proactive and customer-focused Service Desk Specialist to join our client's IT Support team. In this frontline role, you will serve as the primary point of contact for technical support across our client's restaurant locations, internal staff, and external service vendors. You will manage incoming support requests, troubleshoot hardware and software issues, and ensure efficient resolution to keep our daily operations running smoothly. If you possess technical problem-solving skills, excel in clear communication, and thrive in a fast-paced team environment, this opportunity allows you to make a direct impact on our systems and service delivery.

salary: $17 - $18 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Manages incoming Service Desk communications and responds to callers in a professional manner.
• Enters, updates, and closes Incidents in IT Service Desk. Opens a new Incident describing the issue for each new call received. Updates and closes open Incidents when the issue is resolved.
• Places hardware service tickets when appropriate. Accurately determines when hardware service is required and places calls to service vendors describing the failure and the steps taken to determine the failure. Follows up with our restaurants and service vendors to ensure prompt service delivery.
• Practices clear, correct verbal and written communication skills with our users and service organizations.
• Resolves most non-maintenance problems with an accurate knowledge of system procedures and tools.
• Demonstrates teamwork with Senior Specialists, the Support staff, and upper management. Communicates and follows through on any job or task assigned by second level support staff in a timely and accurate manner. Keeps management informed of important issues and follow proper escalation procedures.
• Maintains a good working relationship with our users and service organizations. Demonstrate a positive attitude and willingness to Service our callers. Practice excellent customer service skills.
• Keeps abreast of the latest hardware and software developments offered by Restaurant Systems.
• Establish a thorough knowledge of the systems and procedures used by all concepts

Skills

Basic Software Skills

Telephone Etiquette

Responsiveness
Qualifications

Years of experience: 2 years

Experience level: Entry Level
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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.