Software Engineer

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Unified Configuration Management team within Cloud and Production Engineering is mission-critical to Docusign's reliability and deployment speed. We architect and maintain internal platforms for progressive delivery, providing the infrastructure for feature flagging, experimentation, and configuration management. Our scope extends to Change Insights, where we develop advanced correlation models to pinpoint incident root causes within minutes. We empower engineering teams to release features with velocity and confidence while ensuring our customers benefit from granular feature control and system stability.

This position is an individual contributor role reporting to the Engineering Manager, Unified Configuration Management.

Responsibility

• Design, author, and audit technical designs for features and components. Own the end-to-end delivery of well-defined features by executing assignments independently with moderate guidance
• Develop and maintain high-quality, scalable back-end services. This includes building and scaling the robust services, component libraries, and maintaining Terraform modules and CI/CD pipelines for safe deployments across Azure and GCP
• Author and own comprehensive testing plans, writing high-quality, reliable tests (unit, component, E2E). Drive quality by demonstrating competence in debugging across multiple components, environments, and external dependencies to ensure features are testable, observable, and safe to roll out
• Implement and refine telemetry (metrics, logs, traces), dashboards, and Service Level Objectives (SLOs). Participate in on-call rotations, perform Root Cause Analysis (RCA) for issues, and use data to drive operational improvements and strengthen runbooks
• Work within the Agile framework, proactively identifying dependencies and critical paths, proposing mitigation plans, and collaborating with cross-functional partners to resolve blockers. Drive continuous improvement by developing efficiencies to scale processes and staying current with emerging technologies

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's or Master's in Computer Science, Software Engineering, or equivalent experience
• 3+ years of professional experience building back-end, platform, or reliability-focused services
• Experience with at least one modern programming language (C#, Java, or Go)
• Experience in distributed systems, data structures, and production reliability fundamentals
• Experience with web services, APIs (REST/gRPC), and working with JSON/structured data
• Experience with Git, complex CI/CD workflows, automated testing frameworks, and Agile practices
• Experience leveraging coding assistants (Claude, GitHub Copilot, etc.) for problem solving, debugging, profiling, and documentation

Preferred

• Experience building and operating back-end services in Azure or GCP, with hands-on experience using Terraform and Infrastructure-as-Code
• Expertise in progressive delivery, configuration management, or feature-flagging systems (e.g., Optimizely)
• Experience with observability tooling (OpenTelemetry, Prometheus, Grafana) to debug system health and correlate incidents
• Strong incident response background: experience with on-call rotations, root-cause analysis (RCA), and operational readiness reviews
• Demonstrated ability to own features end-to-end, including design trade-offs, rollout strategies, and post-launch support

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $118,000.00 - $183,050.00 base salary

Washington: $111,900.00 - $162,250.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid = Hybrid

Basic

• Bachelor's or Master's in Computer Science, Software Engineering, or equivalent experience
• 3+ years of professional experience building back-end, platform, or reliability-focused services
• Experience with at least one modern programming language (C#, Java, or Go)
• Experience in distributed systems, data structures, and production reliability fundamentals
• Experience with web services, APIs (REST/gRPC), and working with JSON/structured data
• Experience with Git, complex CI/CD workflows, automated testing frameworks, and Agile practices
• Experience leveraging coding assistants (Claude, GitHub Copilot, etc.) for problem solving, debugging, profiling, and documentation

Preferred

• Experience building and operating back-end services in Azure or GCP, with hands-on experience using Terraform and Infrastructure-as-Code
• Expertise in progressive delivery, configuration management, or feature-flagging systems (e.g., Optimizely)
• Experience with observability tooling (OpenTelemetry, Prometheus, Grafana) to debug system health and correlate incidents
• Strong incident response background: experience with on-call rotations, root-cause analysis (RCA), and operational readiness reviews
• Demonstrated ability to own features end-to-end, including design trade-offs, rollout strategies, and post-launch support

The Unified Configuration Management team within Cloud and Production Engineering is mission-critical to Docusign's reliability and deployment speed. We architect and maintain internal platforms for progressive delivery, providing the infrastructure for feature flagging, experimentation, and configuration management. Our scope extends to Change Insights, where we develop advanced correlation models to pinpoint incident root causes within minutes. We empower engineering teams to release features with velocity and confidence while ensuring our customers benefit from granular feature control and system stability.

This position is an individual contributor role reporting to the Engineering Manager, Unified Configuration Management.

Responsibility

• Design, author, and audit technical designs for features and components. Own the end-to-end delivery of well-defined features by executing assignments independently with moderate guidance
• Develop and maintain high-quality, scalable back-end services. This includes building and scaling the robust services, component libraries, and maintaining Terraform modules and CI/CD pipelines for safe deployments across Azure and GCP
• Author and own comprehensive testing plans, writing high-quality, reliable tests (unit, component, E2E). Drive quality by demonstrating competence in debugging across multiple components, environments, and external dependencies to ensure features are testable, observable, and safe to roll out
• Implement and refine telemetry (metrics, logs, traces), dashboards, and Service Level Objectives (SLOs). Participate in on-call rotations, perform Root Cause Analysis (RCA) for issues, and use data to drive operational improvements and strengthen runbooks
• Work within the Agile framework, proactively identifying dependencies and critical paths, proposing mitigation plans, and collaborating with cross-functional partners to resolve blockers. Drive continuous improvement by developing efficiencies to scale processes and staying current with emerging technologies